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Customer Service Director
2 weeks ago
Position Summary: The Perdeberg Group is a reputable wine producer in the Paarl Wine region, dedicated to innovation and excellence. We are seeking a highly experienced Front of House Team Leader to manage our restaurant's front-of-house operations, ensuring exceptional customer service and a positive work environment.
Key Responsibilities:
- Lead front-of-house staff, ensuring seamless execution and high standards of quality.
- Implement strategies to improve customer satisfaction and loyalty.
- Maintain a deep understanding of restaurant operations and stay updated on industry trends.
- Foster a culture of teamwork and excellence within the team.
Required Qualifications:
- Degree or diploma in Hotel Management, Hospitality Management, WSET, or CWA qualification.
- 3-5 years' experience in a front-of-house leadership role within a restaurant or hospitality environment.
- Knowledge of wine and passion for the wine industry.
- Excellent communication skills in Afrikaans and English.
- Proficiency in MS Office, restaurant management software, and point-of-sale systems.
- Driver's license and own reliable transport.
- Willingness to work flexible hours, including evenings, weekends, and public holidays.
