Hotel Revenue Manager
7 days ago
Career Overview
Crayon is an innovative startup that crafts a superior experience for travellers. Our approach blends top hotel standards with the flexibility of DIY travel, offering a unique fusion of luxury and comfort.
An Overview of Your Role
As a Client Success Manager in our reservations department, you will oversee reservations, optimise occupancy, maximise revenue, and provide an outstanding guest booking experience. This role demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership management.
The Responsibilities You Will Carry Out
- Reservation Management: Oversee and manage all reservation enquiries and bookings. Ensure all bookings are recorded accurately and promptly. Coordinate with the Revenue and Marketing teams to optimise reservations and revenue.
- Team Leadership and Training: Lead and mentor the reservations team. Provide regular training sessions to ensure the team is updated on the latest hotel offerings, promotions, and booking systems.
- Revenue Management: Work closely with the Revenue Manager to establish room rates based on occupancy trends. Collaborate with the marketing team to develop and implement promotions to increase bookings during off-peak times.
- Guest Experience: Ensure that the reservations team provides outstanding guest service during the booking process. Address guest concerns and feedback related to reservations promptly and professionally.
- Systems and Processes: Manage the use and maintenance of reservations software and systems. Continuously evaluate reservation procedures and identify opportunities for enhancement. Implement efficient processes and workflows to streamline reservation operations, collaborating with cross-functional teams to ensure seamless implementation.
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