Ecommerce Strategy Director

4 days ago


Randburg, Gauteng, South Africa Auxo Digital Full time

Auxo Digital is a pioneering digital eCommerce and marketing agency that helps emerging brands thrive online.

We partner with global brands, using our expertise to elevate their online presence and drive their success.

Our team has established itself as one of North America's most respected e-commerce agencies, and we're now expanding into the Middle East.

Your Role

As Head of Ecommerce Delivery, you'll spearhead the launch and expansion of our new branch in the Middle East.

Closely working with the Founder, you will play a pivotal role in shaping the strategy, execution, and growth of our ambitious expansion.

This position requires building a dynamic powerhouse, steering a multi-million-dollar business unit, and setting bold new benchmarks for digital commerce in the region.

You'll be responsible for scaling our Shopify Plus and VTEX delivery practice into a highly successful business unit over the coming years.

In this leadership role, you'll oversee our Strategy, UX, Development, Project Management, and QA teams, ensuring superior profitability, structure, and operational success.

Your focus will be on financial performance, operational efficiency, and driving industry innovation as you build and scale a world-class e-commerce practice.

Key Responsibilities
  • Oversee cross-functional teams, ensuring seamless project execution from strategy and design through final delivery.
  • Develop and implement strategies to drive financial performance, operational efficiency, and industry innovation.
  • Identify and recruit top talent for delivery departments, ensuring exceptional service delivery excellence.
  • Manage client relationships, ensuring high satisfaction and addressing concerns promptly.
  • Establish and grow Shopify, CRO, and VTEX practice areas, ensuring best-in-class execution.
  • Lead hiring and recruitment efforts, building a skilled team of project managers, strategists, and freelancers.
  • Maintain exceptionally high quality assurance standards across all departments.
  • Engage directly with clients, fostering strong relationships, high satisfaction, and consistent service excellence.
Requirements
  • 5+ years in an e-commerce agency, leading project management, delivery, or strategy.
  • Experience managing ecommerce projects throughout the SDLC (Shopify, VTEX, Magento, etc.).
  • Scrum Master certification or equivalent Agile experience.
  • Proven ability to manage P&L responsibilities, ensuring financial and operational efficiency.
  • Full Project Lifecycle Management, overseeing projects from strategy and design through final handover.
  • Exceptional client engagement skills, capable of building long-lasting relationships and ensuring high-class service delivery.

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