Retail Operations Manager
2 days ago
We are seeking a skilled Retail Operations Manager to join our team at Mambo's Storage & Home. As an Assistant Store Manager, you will play a crucial role in driving our retail operations and delivering exceptional customer service.
The ideal candidate will have 2+ years of experience in a management role at a customer-focused retailer, with a proven track record of leading a team, managing administrative tasks, and overseeing stock management. You will be confident in your ability to coach and develop team members, provide direct feedback and support, and create an inclusive workplace culture.
In this position, you will work closely with the Store Management Team to build a high-performing team of Cashiers and Shop Assistants. You will execute processes and procedures to ensure a consistently wonderful customer experience, while also contributing to the store's success.
You will embody and communicate Mambo's values and brand philosophy to customers and teammates alike, supporting the Store Management Team in efficiently running store operations within the ever-growing retail landscape.
Key Responsibilities:
- Manage scheduling, time-off, and payroll for all team members
- Act as the in-store troubleshooting expert for all administrative processes
- Oversee stock management and processes
- Coach team members through skills development and process trainings
- Provide exceptional customer service
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