Sales Operations Manager for Auto Parts

5 days ago


Johannesburg, Gauteng, South Africa Ultra Personnel Full time
Job Summary

Ultra Personnel is seeking a skilled Sales Operations Manager to oversee the parts sales function within our organisation. This role requires a professional with significant experience in automotive, engineering or construction equipment industries.

Key Responsibilities:
  • Drive Customer Satisfaction: Ensure day-to-day parts sales operations are carried out efficiently to meet customer expectations.
  • Customer Query Administration: Handle both internal and external customer inquiries and ensure their needs are met promptly.
  • Team Supervision: Lead and manage counter sales personnel within the Parts Department, ensuring tasks are completed accurately and efficiently according to established policies and procedures.
  • Parts WIP Management: Oversee the management of the Parts Work-in-Progress (WIP) and ensure compliance with set Key Performance Indicators (KPIs).
  • Procedure Development: Develop, update, and implement standard operating procedures for the parts sales teams nationally, ensuring adherence and addressing non-conformances as necessary.
  • Performance Monitoring: Regularly review the parts quotation report and maintain a high quotation conversion rate, adhering to KPI targets.
  • Market Intelligence: Collaborate with the Head of Parts Business to identify market opportunities and intelligence, enhancing our market participation.
Requirements

We require a candidate with a minimum of 7-9 years related experience and/or training, or an equivalent combination of education and experience. A Diploma/NQF6 qualification or similar is essential. Experience within the specified industries is also required.

Benefits
  • Competitive salary: R600,000 - R800,000 per annum, based on location and performance.
  • Opportunities for career advancement and professional growth within the company.
  • A dynamic work environment with a strong team-oriented culture.


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