Service Delivery Specialist

4 days ago


Cape Town, Western Cape, South Africa Metrofile Ltd Full time

At Metrofile Ltd, we are seeking a highly skilled Service Delivery Specialist to join our team. This is a unique opportunity to drive growth and build strong relationships with clients.

About the Role

We are looking for an individual with exceptional customer service skills and experience in sales, marketing, or logistics. The successful candidate will be responsible for maintaining excellent customer relationships, resolving queries within a reasonable timeframe, and identifying leads for Key Account Managers.

Key Responsibilities:

  • Satisfying customer needs by providing a high-quality service offering;
  • Identifying leads across allocated Key Account Manager portfolios;
  • Resolving escalated client queries in a timely manner;
  • Maintaining accurate data integrity for clients' portfolios;
  • Assisting with business proposal preparation and presentation;
  • Building close relationships with Accounts Managers to capitalize on opportunities;
  • Effective management of documentation and records according to customers' document retention strategies.

Requirements:

  • A 3-year B- Degree;
  • 6+ years of experience in Sales, Channel, and Consumer Marketing functions, Logistics, or Supply Chain;
  • Excellent command of the English language;
  • Exceptional communication and interpersonal skills;
  • Paying attention to detail;
  • Focusing on achieving results;
  • Being a team player;
  • Having business acumen and ability to communicate at all levels;
  • High computer literacy;
  • Demonstrating excellent organizational skills;
  • Holding a valid driver's license and owning a vehicle.

Compensation: We offer a competitive salary of approximately $80,000 per annum, depending on location and experience.



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