Breakdown Operations Manager
3 weeks ago
At Cre8work, we're seeking a highly organized and efficient Breakdown Controller to manage and coordinate roadside assistance and breakdown services for our clients. As the primary point of contact during vehicle breakdowns, you'll play a critical role in ensuring timely, effective, and customer-focused support.
Key Responsibilities:- Response Coordination: Receive and manage incoming breakdown calls, assess the situation, and dispatch the appropriate assistance quickly and efficiently.
- Resource Management: Monitor the availability and location of service vehicles and allocate resources to ensure minimal downtime.
- Communication: Maintain clear and ongoing communication with clients, technicians, and service providers, updating all parties on arrival times, job progress, and any delays.
- Problem-Solving: Analyze breakdown situations to determine the best course of action, utilizing knowledge of mechanical and logistical processes.
- Documentation: Accurately log call details, job status, and completion times into the tracking system, ensuring records are up-to-date and complete.
- Customer Service: Provide a high standard of customer service, demonstrating empathy, professionalism, and patience, especially during high-pressure situations.
- Experience: Previous experience as a Breakdown Controller or similar role in the automotive or transportation industry is highly desirable.
- Knowledge: Familiarity with vehicle mechanics, breakdown procedures, and dispatch systems.
- Skills: Strong organizational skills, excellent verbal communication, and the ability to multitask under pressure.
- Technical Proficiency: Comfortable using dispatch software, GPS, and tracking systems.
- Availability: Willingness to work flexible hours, including weekends and evenings if needed.
We estimate the salary for this position to be around $60,000 - $80,000 per annum, depending on experience and qualifications. If you have the required skills and passion for delivering exceptional customer service, please submit your application.
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Breakdown Operations Manager
4 weeks ago
Germiston, Gauteng, South Africa Cre8work Full timeAbout the RoleWe are seeking a highly organized and efficient Breakdown Controller to join our dynamic team at Cre8work. In this role, you will be responsible for managing and coordinating roadside assistance and breakdown services for our clients.**Key Responsibilities:****Response Coordination**: Receive and manage incoming breakdown calls, assess the...
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Vehicular Emergency Response Specialist
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Germiston, Gauteng, South Africa Cre8work Full timeBreakdown Controller Role SummaryWe are seeking a skilled and experienced Breakdown Controller to join our team at Cre8work. As a Breakdown Controller, you will play a critical role in ensuring timely, effective, and customer-focused support for our clients.**Responsibilities:**Respond to incoming breakdown calls and coordinate the response...
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Roadside Assistance Coordinator
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Germiston, Gauteng, South Africa Cre8work Full timeAbout UsCre8work is a dynamic team that provides roadside assistance and breakdown services to our clients. We are committed to delivering timely, effective, and customer-focused support.Job Description:This role involves managing and coordinating roadside assistance and breakdown services for our clients. You will be responsible for responding to incoming...
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