Senior Operations Analyst
4 weeks ago
Profession Hub is seeking a highly skilled and experienced Senior Operations Analyst to join our dynamic team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to clients.
Job Purpose:The primary objective of this role is to provide first-line support to clients on banking products and assist in processing electronic files for clients.
Key Responsibilities:- Take ownership of client Bank files, ensuring timely processing and providing feedback to clients as required.
- Confirm file layouts with clients and the Bank before cut-off times to ensure seamless processing.
- Identify and communicate with the Bank or technical team to resolve any issues that may arise.
- Ensure that feedback files are created as per client requests.
- Maintain accurate system information and ensure updates occur in a timely manner.
- Respond to client queries and provide support as needed.
- Ensure client process documentation is up-to-date and accurate.
- Verify client and Bank limits to ensure compliance.
- Certificate or Diploma in an administrative field.
- A minimum of 5 years of experience in a similar role.
- Proficiency in MS Office, particularly Word and Excel.
- Sound knowledge of the Bank and Insurance industry.
- SQL skills.
- Previous experience in the payments industry is an advantage.
- Exceptional written and verbal communication skills.
- Able to maintain confidentiality.
- Excellent time management and organizational skills to complete tasks effectively.
- Honest and trustworthy.
- Ability to work in a team and as an individual.
- Ability to work under pressure and meet deadlines.
- Attention to detail.
- Analytical skills.
- Problem-solving skills.
- Thinking outside the box.
- Self-starter.
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Senior Operations Analyst
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Pretoria, Gauteng, South Africa Profession Hub Full timeProfession Hub is seeking a skilled Senior Operations Analyst to join its dynamic team. The ideal candidate will possess exceptional written and verbal communication skills, with a proven ability to work effectively in a team environment.Key Responsibilities:Provide first-line support to clients on banking products.Process electronic files for clients and...
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