Senior Operations Analyst

4 weeks ago


Pretoria, Gauteng, South Africa Profession Hub Full time
Job Title: Senior Operations Analyst

Profession Hub is seeking a highly skilled and experienced Senior Operations Analyst to join our dynamic team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to clients.

Job Purpose:

The primary objective of this role is to provide first-line support to clients on banking products and assist in processing electronic files for clients.

Key Responsibilities:
  • Take ownership of client Bank files, ensuring timely processing and providing feedback to clients as required.
  • Confirm file layouts with clients and the Bank before cut-off times to ensure seamless processing.
  • Identify and communicate with the Bank or technical team to resolve any issues that may arise.
  • Ensure that feedback files are created as per client requests.
  • Maintain accurate system information and ensure updates occur in a timely manner.
  • Respond to client queries and provide support as needed.
  • Ensure client process documentation is up-to-date and accurate.
  • Verify client and Bank limits to ensure compliance.
Preferred Requirements:
  • Certificate or Diploma in an administrative field.
  • A minimum of 5 years of experience in a similar role.
  • Proficiency in MS Office, particularly Word and Excel.
  • Sound knowledge of the Bank and Insurance industry.
  • SQL skills.
  • Previous experience in the payments industry is an advantage.
Personality Attributes:
  • Exceptional written and verbal communication skills.
  • Able to maintain confidentiality.
  • Excellent time management and organizational skills to complete tasks effectively.
  • Honest and trustworthy.
  • Ability to work in a team and as an individual.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail.
  • Analytical skills.
  • Problem-solving skills.
  • Thinking outside the box.
  • Self-starter.


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