Senior Operations Analyst

3 weeks ago


Pretoria, Gauteng, South Africa Profession Hub Full time

Profession Hub is seeking a skilled Senior Operations Analyst to join its dynamic team. The ideal candidate will possess exceptional written and verbal communication skills, with a proven ability to work effectively in a team environment.

Key Responsibilities:

  • Provide first-line support to clients on banking products.
  • Process electronic files for clients and maintain effective system information.
  • Ensure timely feedback is supplied to clients and confirm file layouts from clients and submissions to the Bank.
  • Identify, communicate, and follow up with the Bank or technical team.

Requirements:

  • Certificate or Diploma in an administrative field.
  • A minimum of 5 years experience in a similar role.
  • 4+ years of MS Office, especially Word and Excel.
  • Sound knowledge of the Bank and Insurance industry.
  • SQL skills.
  • Previous experience in the payments industry will be an advantage.

Personality Attributes:

  • Exceptional written and verbal communication skills.
  • Able to keep the information confidential.
  • Excellent time management and organizational skills.
  • Honest and trustworthy.
  • Ability to work in a team and as an individual.
  • Ability to work under pressure and adhere to deadlines.
  • Attention to detail.
  • Analytical skills.
  • Problem-solving skills.
  • Thinking outside of the box.
  • Self-starter.


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