Senior Operations Analyst
3 weeks ago
Profession Hub is seeking a skilled Senior Operations Analyst to join its dynamic team. The ideal candidate will possess exceptional written and verbal communication skills, with a proven ability to work effectively in a team environment.
Key Responsibilities:
- Provide first-line support to clients on banking products.
- Process electronic files for clients and maintain effective system information.
- Ensure timely feedback is supplied to clients and confirm file layouts from clients and submissions to the Bank.
- Identify, communicate, and follow up with the Bank or technical team.
Requirements:
- Certificate or Diploma in an administrative field.
- A minimum of 5 years experience in a similar role.
- 4+ years of MS Office, especially Word and Excel.
- Sound knowledge of the Bank and Insurance industry.
- SQL skills.
- Previous experience in the payments industry will be an advantage.
Personality Attributes:
- Exceptional written and verbal communication skills.
- Able to keep the information confidential.
- Excellent time management and organizational skills.
- Honest and trustworthy.
- Ability to work in a team and as an individual.
- Ability to work under pressure and adhere to deadlines.
- Attention to detail.
- Analytical skills.
- Problem-solving skills.
- Thinking outside of the box.
- Self-starter.
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