Hotel Cleanliness Specialist

3 weeks ago

Cape Town, Western Cape, South Africa Marriott International Full time

Job Summary

The successful candidate will be responsible for ensuring the cleanliness and maintenance of all guest rooms and public areas within the hotel. This includes performing duties such as cleaning and related functions, responding to guest requests, and maintaining a high level of customer service.

Key Responsibilities

  • Perform cleaning and related functions within the housekeeping department
  • Respond promptly to requests from guests and other departments
  • Access to guest rooms while complying with required policies and procedures
  • Fill cart with supplies and transport cart to assigned area
  • Replace guest amenities and supplies in rooms
  • Replace dirty linens with clean items and make beds
  • Clean bathrooms
  • Remove trash, dirty linen, and room service items
  • Check that all appliances are present in the room and in working order
  • Straighten desk items, furniture, and appliances
  • Dust, polish, and remove marks from walls and furnishings
  • Vacuum carpets and performs floor care duties in guest rooms and hallways
  • Follow all company and safety and security policies and procedures
  • Report any maintenance problems, safety hazards, accidents, or injuries
  • Complete safety training and certifications
  • Properly store flammable materials
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Perform duties within the Housekeeping department as and when required

Requirements

  • 1-2 years' experience in Housekeeping in a 4 or 5 Star Hotel
  • Professional disposition
  • Ability to speak, read, and write in the English language
  • Good communication skills
  • Ability to work without supervision
  • Customer and Service Delivery focused
  • Ability to perform physically challenging tasks
  • Ensure uniform, personal appearance, and hygiene is clean and professional at all times
  • Be able to work within a team
  • Attention to detail pertaining to area of responsibility
  • Required to work rostered shifts and irregular hours as per operational requirements
  • Flexible working hours as well as available to work weekends and Public holidays as per operational requirements

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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