IT Infrastructure Specialist
4 days ago
We are seeking a skilled IT professional to join our team as a Network and Systems Engineer. The successful candidate will be responsible for ensuring the stability, integrity, and efficient operation of our in-house information systems.
Key Responsibilities:- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with our disaster recovery and business continuity strategies.
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Ensure compatibility and interoperability of in-house computing systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues, including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
- Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
- Work independently to troubleshoot all support requests and follow escalation policies.
- Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.
- Establish and maintain a positive professional relationship with users.
- Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions and patches applied.
- Participates in after hours on call rotation.
- Provide training and mentoring for desktop support team members, including escalated support requests.
The ideal candidate will possess the following qualifications and experience:
- Minimum Matric
- Minimum of 4 years general IT experience
- MCP (Microsoft Certified Professional) & A + Certification highly preferred
- Certification in technologies (A+, N+, MCSE)
- CompTIA N+ or IT Diploma or MCITP (Desktop Engineer)
- Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP
- Basic understanding of network services, e.g. email / internet / firewall / Proxy / VPN
- Above average knowledge of commonly used applications (MS Office suite of products , Internet Browsers)
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
- Basic knowledge of Fortinet Firewalls
- Basic knowledge of VMWare
- Basic knowledge of Veeam
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