Restaurant Operations Manager

4 weeks ago


Worcester, Western Cape, South Africa Wild Dreams Hospitality Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Wild Dreams Hospitality. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our food and beverage offerings meet the highest standards.

Key Responsibilities:
  • Manage the restaurant's front-of-house and back-of-house operations, including staff supervision, inventory management, and customer service.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall dining experience.
  • Collaborate with the kitchen team to ensure that menu items are prepared to the highest standards and that food quality is consistently excellent.
  • Manage staff schedules, conduct performance evaluations, and provide coaching and training to ensure that staff are equipped to provide exceptional service.
  • Monitor and control costs, including labor, inventory, and supplies, to ensure that the restaurant operates within budget.
  • Develop and maintain relationships with suppliers, vendors, and other stakeholders to ensure that the restaurant receives the best possible products and services.
Requirements:
  • Grade 12
  • Home language must be Afrikaans (essential)
  • Must be fluent in English and Afrikaans
  • 1-2 years previous restaurant experience at a supervisor level or similar role in the hospitality industry at a similar establishment (5*or similar)
  • Must be comfortable in dealing with very distinguished clientele
  • Have good knowledge of food and beverages
  • WSET or similar wine knowledge certificate course (advantage)
  • Great team management & training abilities
  • Must be well-presented and have a strong customer service orientation
  • Ability to learn details quickly (menus/wine list etc.)
  • Excellent interpersonal and communication skills
  • Ability to maintain a professional working relationship with all departments
  • Flexible, enthusiastic and accountable


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