Customer Experience Specialist

5 days ago


Durban, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Full time

**About Us:

Dis-Chem Pharmacies is a leading healthcare retailer that provides a wide range of products and services to its customers.

We are committed to delivering exceptional customer service and ensuring that our customers receive the best possible experience when shopping with us.

About the Role:

We are seeking a highly skilled Customer Experience Specialist to join our team at Dis-Chem Pharmacies.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional customer service.

Key Responsibilities:

  • Ensure accurate data capturing and completion of documentation
  • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
  • Process transactions efficiently and accurately
  • Provide effective internal and external communication
  • Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
  • Manage and report complaints and compliments through the customer service diary
  • Respond to written or e-mail queries on various platforms
  • Assist customers with any queries, and refer customers to the appropriate departments where applicable

Requirements:

  • Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
  • At least 1-year experience in administration or public relations
  • Strong communication and customer interaction skills
  • Computer literate MS Office
  • Willing and able to work retail hours


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