Network and Desktop Technician
5 days ago
We're Concentrix, a dynamic company that combines human expertise with digital innovation to deliver exceptional results for our clients.
In our Information Technology and Global Security department, you'll contribute to delivering cutting-edge technology infrastructure, pioneering software solutions, and leading-edge global security for our staff and clients.
Your responsibilities will include:
- Delivering comprehensive end-user support across the organization's desktop, network, telephony, and application environment.
- Maintaining, analyzing, troubleshooting, and repairing or upgrading computer systems, hardware, software, and peripherals.
- Acting as an escalation point to ensure tickets/incidents are resolved according to established service level agreements.
- Working closely with the Network and Servers team to troubleshoot and resolve local server and network device issues remotely.
- Evaluating scenarios to identify opportunities for process improvements.
- Troubleshooting and coordinating high-priority issues while providing real-time updates to the BRC team.
- Coordinating business continuity planning testing and failover activities to ensure seamless execution on the floor.
- Maintaining site compliance and security, adhering to COPC and ISO standards.
- Submitting change requests with required documentation as per defined processes.
- Implementing encryption software on all desktops/laptops to meet compliance requirements.
- Fostering high IT VOC scores from operation teams through proactive efforts.
- Adjusting to predominantly night shifts within a 24/7 environment.
Key qualifications for this role include:
- Strong understanding of Network, Server & Voice infrastructure for effective troubleshooting and problem resolution.
- Hands-on experience with end-user computing, encompassing Desktops, Laptops, Hard Phones, and Wi-Fi devices on both hardware and software levels.
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