Nedbank Client Experience Consultant

3 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time
Job Overview

We are seeking a skilled and enthusiastic Nedbank Client Experience Consultant to join our team in Sandton, Gauteng. In this role, you will be responsible for providing exceptional customer service to Nedbank clients, ensuring their needs are met and exceeded.

About the Role

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be responsible for managing client relationships, resolving queries, and escalating complex issues to management. Your strong problem-solving skills and attention to detail will enable you to provide accurate information and resolve client complaints efficiently.

Key Responsibilities
  • Manage client relationships and respond to customer inquiries in a timely and professional manner.
  • Resolve client complaints and escalate complex issues to management.
  • Collaborate with internal stakeholders to ensure seamless delivery of services.
  • Stay up-to-date with industry trends and regulatory changes affecting the role.
  • Participate in training and development opportunities to enhance skills and knowledge.
Requirements
  • Bachelor's degree or equivalent qualification.
  • At least 1 year of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment.
Benefits
  • A competitive salary range of R250,000 - R350,000 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • An opportunity to work with a reputable financial institution.
How to Apply

Please submit your application, including a cover letter and CV, to [insert contact details]. We look forward to hearing from you



  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewNedbank seeks a skilled Client Advisor to educate clients on digital solutions and meet business goals.Key Responsibilities:Engage with clients to understand their needs and preferences.Educate clients on the functionality of self-service channels.Solve client sales and service needs to meet business objectives.Collaborate with internal...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Title: Nedbank Business Transformation ExpertLocation: Gauteng, JohannesburgSalary: R 800,000 - R1,200,000 per annum (approximately $55,000-$80,000 USD based on current exchange rates)Job Description:We are seeking a highly skilled Business Transformation Expert to join our team at Nedbank. In this role, you will play a key part in driving business...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Opportunity: Financial PlannerWe are seeking a highly skilled Financial Planner to join our team at Nedbank.About the RoleThe successful candidate will provide financial expertise and wealth creation advice to clients, ensuring they make informed decisions about their finances.Key ResponsibilitiesAnalyse clients' financial situations to determine their...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job SummaryWe are seeking a highly skilled and experienced Marketing Executive to join our team at Nedbank. As a key member of our marketing department, you will play a crucial role in developing and implementing marketing strategies that drive business growth and achieve specific measurable objectives.Key ResponsibilitiesBudget ManagementYou will be...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    **Job Overview**Nedbank is seeking a skilled Real Estate Investment Manager to join our team. In this role, you will be responsible for maximizing sustainable revenue streams through the origination and implementation of profitable complex structured finance solutions.**Key Responsibilities**Build strong relationships with internal stakeholders by...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewNedbank is seeking a highly skilled Senior Software Developer to join our team as a Comprehensive Solutions Expert. This role involves designing and developing comprehensive end-to-end solutions within the existing architecture framework, ensuring seamless alignment with business requirements.About the RoleWe are looking for a dynamic individual...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    About This RoleNedbank is looking for a skilled Digital Experience Designer to enhance user experiences and service delivery across key delivery areas throughout the enterprise. Key ResponsibilitiesUser Experience Analysis - Conduct in-depth analysis of client/user experiences across multiple products, verticals, and platforms.Service and User Journey...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    About the Role:Nedbank is seeking a skilled Senior Financial Business Consultant to join its team. As a Senior Financial Business Consultant, you will be responsible for performing business process analysis to develop new ideas using available technology to add efficiency and value to the Nedbank Group.Key Responsibilities:Collate data from different sources...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job DescriptionWe are seeking a skilled Delivery Team Lead - Software Development to join our team at Nedbank. This is a challenging role that requires exceptional leadership and technical skills to manage software development projects from start to finish.About the RoleThis role will be responsible for managing a team of developers, ensuring projects are...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Title: Behavioural Economics ConsultantEstimated Salary: R 450,000 - R 550,000 per annumAbout the RoleNedbank is seeking a highly skilled Behavioural Economics Consultant to join our Retail and Business Banking team. As a Behavioural Economics Consultant, you will play a crucial role in applying behavioural science to design and execute better money...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job TitleCorporate Sales Leader: Revenue Growth and Client EngagementAbout the RoleWe are seeking a highly skilled Corporate Sales Leader to join our team at Nedbank. In this role, you will be responsible for achieving financial objectives in chosen market segments through stakeholder relationship management and client engagement.You will support subsidiary...

  • Strategy Consultant

    4 weeks ago


    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewWe are seeking a highly skilled and experienced Strategy Specialist to join our dynamic team within the Prevention, Collections, and Recovery realm at Nedbank Client Debt Management and Recoveries (CDR).


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewThis senior role requires a seasoned professional to manage escalated complex complaints and retain current and new clients, minimizing reputational risk for Nedbank.ResponsibilitiesLeadership and Team ManagementShare best practices, provide updates, and feedback with management information, identifying areas of development and...

  • Claims Consultant

    3 weeks ago


    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Overview:">This role is focused on providing expert claims administration support in the field of short-term insurance, ensuring that stakeholders receive exceptional service delivery and adherence to Nedbank strategy. Key Responsibilities:">Achieving high standards of customer satisfaction through proactive communication, effective legal advice, and...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewWe are seeking an experienced Senior Product Manager to join our team at Nedbank. This is a strategic role that requires the ability to develop products based on business and client needs.ResponsibilitiesDevelop products that meet business and client requirements through market research and cost analysis.Implement projects and operational...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewNedbank is seeking a highly skilled Strategic Product Leadership professional to drive the development of innovative products and solutions that meet business and client needs.The ideal candidate will possess 5-10 years of experience at a strategic level, with 3-5 years at an operational level in a corporate environment.Key...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewNedbank seeks a seasoned Enterprise Architect with a strong strategic mindset to lead the development of future-state architecture and ensure its effective adoption.Key ResponsibilitiesFacilitate priority setting, project selection, and integration by providing guiding principles and architecture.Ensure alignment with emerging technologies and...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Title: Executive AdministratorNedbank is seeking a highly skilled and experienced Executive Administrator to join their team in Johannesburg.About the Role:This is a unique opportunity for an accomplished professional to utilize their exceptional administrative skills to provide operational support to management at Nedbank.Key Responsibilities:Support...

  • IT Delivery Manager

    1 month ago


    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition & Talent Acquisition consultantREQ: 136753Talent Acquisition Consultant: Lerato SitholeCluster: Nedbank GTLocation: 135 Rivonia Road, Nedbank Head Office, SandtonClosing Date: 15 November 2024Job FamilyInformation TechnologyCareer StreamIt Application DevelopmentLeadership PipelineManage ManagersJob PurposeTo manage the deliverables and...

  • Senior Tax Strategist

    3 weeks ago


    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewThis exciting opportunity is open to experienced professionals who are looking to drive business growth and success in the field of tax advisory. As a Senior Tax Specialist at Nedbank, you will play a key role in providing commercially relevant tax advice and support to the organization.Key ResponsibilitiesProvide advisory and review services to...