Digital Experience Designer

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time
About This Role

Nedbank is looking for a skilled Digital Experience Designer to enhance user experiences and service delivery across key delivery areas throughout the enterprise.

Key Responsibilities
  • User Experience Analysis - Conduct in-depth analysis of client/user experiences across multiple products, verticals, and platforms.
  • Service and User Journey Mapping - Map and document service and user journeys to ensure clear, actionable insights.
  • Design and Research - Produce clear presentations and service design artefacts to visualise and communicate service interactions and identify areas for improvement.
  • Research Initiatives - Design and execute research initiatives to produce insights that drive improvements in lived user experiences across Nedbank's products and services on various platforms.
Requirements
  • Experience - 3+ years' experience in the relevant field of design (CX Design / Service Design / Experience Design).
  • Qualifications - Matric / Grade 12 / National Senior Certificate, Advanced Diplomas/National 1st Degrees, or an Undergraduate degree and/or equivalent qualification in Design, Research or a relevant programme.
About Us

Nedbank is a leading financial services institution in South Africa, committed to delivering exceptional client experiences. We are looking for a talented individual to join our team and contribute to the delivery of innovative solutions that meet user needs and business objectives.



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