Fuel and Retail Business Manager

3 weeks ago


Richards Bay, KwaZulu-Natal, South Africa Armstrong Appointments Full time
About the Role

Armstrong Appointments is seeking an experienced Retail Operations Manager to oversee multiple sites encompassing multi-store levels to include franchised brands of; Retail, Quick serve restaurants, Supermarkets, Filling stations.

Key Responsibilities
  • Negotiate and Secure Profitable Contracts
  • Handle CCMA Cases
  • Multiple Regions / Site Management Portfolio
  • Ability to Enhance Current Operations while Turnaround Failing Businesses into High-Performing Avenues
  • Lead Companies into New Markets Segments
  • Brand Awareness and Engagement
  • Introducing Profit-Driven Initiatives that Establish New Revenue Streams
  • Building a Self-Reliant Network of Franchisees that Support Each Others Successes and Under-Performing Gaps, and to Collaborate Across All Levels Culturally and Nationally
  • Established Standardization of Key Supplier, Contractor and Costing Specification Model for All National Food Brands
  • Rollouts to Include Promotional Strategies, New Operational Manuals, Operations Standards Inspection Audits, Food Training Program for Franchisees
  • All of Which Accelerate Brand Awareness, Sales and Category Profitability
  • Focused on Customer Service Excellence
  • Franchisee KPI Achievement
  • Brand Compliance
  • Staff Recruitment and Training
  • Launching Stores and Site Selections
  • Ensured Franchises Achieve Optimal GP Margins by Implementing Turnaround Strategies, Improve Existing Processes, Renegotiate Supplier Contracts, Facilitate Forums/Regional Meetings, and Deliver Sales-Focused Short-Term Strategies
  • Back-End Areas Include P&L, Marketing, Promotions, Product Development, Visual Merchandising, National Inventory Management, Health & Safety, Audits, Legislative Inspections, Brand Development and Competitor Analytic Review
  • Leading the Launch, Opening, Management and Optimization Retail Outlet Conversions
  • Inspections/Audits Software, Retail Checklist, Auditing & Online Training Programs Rolled Out Nationally in All Sites
  • Oversee All Franchisees with Focus on Evaluating Performance, Driving Product Innovation, Preparing Annual Regional Sales Budgets and Brand Management Activities
  • Operations Advisor on Key Financial and Operational Areas Such as Merchandising, Minimizing Expenses, Planograms, Store Layout Planning, Driving Sales, Margin Improvements, Poor Store Turnarounds, Maintenance Standards, Procurement and Marketing
Requirements
  • Position Related Tertiary Qualification Required
  • Min 5-7 Years Experience in a Regional / Area / Operations Manager Role
  • Min 5-7 Years Experience in Franchisee / Fuel / Retail Operations
  • Driver's License
  • Available to Travel Between Sites & Regions
  • Computer Literate (MS Office & Google Suite)
  • Point of Sales / Arch / Winbranch / AURA / GAAP Experience (Adv)


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