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Medical Aid Administrator

1 week ago

Bellville, Western Cape, South Africa Origin Financial Group Full time

Become an integral part of our team at Origin Financial Group, where you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

About the Role

We are seeking a highly motivated and organised individual to join our team as a Health Services Coordinator, providing exceptional administrative support to our financial planners.

  • Responsible for handling incoming and outgoing telephone calls, including call centre operations, to provide excellent customer service.
  • Process and manage medical aid-related tasks, including gap cover claims, new business, and alterations, to ensure seamless communication with clients and medical schemes.
  • Support the development and implementation of processes and procedures to improve efficiency and productivity within the team.
Key Responsibilities
  1. Work closely with financial planners to provide administrative support, including creating tasks, managing task lists, and making notes on existing tasks.
  2. Assist with mentoring junior staff and training and development when required, to enhance knowledge and skills within the team.
  3. Contribute to the growth and development of the team by sharing ideas and best practices.

The successful candidate will possess strong communication and organisational skills, with the ability to work effectively in a fast-paced environment.