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Refund Administrator Specialist

1 week ago


Centurion, Gauteng, South Africa WeBuyCars Full time
Job Overview

We are seeking a highly organized and detail-oriented Refund Administrator to join our team at WeBuyCars. This role involves preparing and reviewing client refunds, ensuring compliance with company policies and procedures.

Key Responsibilities:

  1. Communication and Documentation: Administer all client refund communications, prepare refund requests, and inspect documentation for accuracy.
  2. Payment Processing: Assist with mailbox administration, filing, and loading payments on the bank's system.
  3. Record Keeping: Maintain accurate records of client refunds in Excel.
  4. Analysis and Feedback: Perform analysis and provide feedback to management on refund processes and statistics.
  5. First Approval: Approve payments in accordance with company policy.

Personal Skills and Qualifications

  1. Professionalism: Demonstrate a professional attitude and approach to work.
  2. Teamwork: Work collaboratively as part of a team, motivating and encouraging colleagues in a fast-paced environment.
  3. Organizational Skills: Develop efficient work patterns through organization and attention to detail.
  4. Communication: Possess strong communication skills, both written and verbal.
  5. Computer Literacy: Be proficient in using computer systems and software.
  6. Multitasking: Ability to multitask and prioritize tasks effectively.

Requirements

  1. Certification: Hold a Matric Certificate.
  2. Experience: Have 2-3 years' experience in a similar position or in the creditors department.
  3. Vehicle and License: Own a vehicle and possess a valid driver's license.
  4. Skills: Be proficient in Excel and have bilingual abilities.

Benefits

  • Momentum FundsAtWork Provident Fund.
  • Discovery Life Insurance.
  • 15 days annual Leave.
  • Market-related salary for the role.