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Refund Administrator Specialist
1 week ago
We are seeking a highly organized and detail-oriented Refund Administrator to join our team at WeBuyCars. This role involves preparing and reviewing client refunds, ensuring compliance with company policies and procedures.
Key Responsibilities:
- Communication and Documentation: Administer all client refund communications, prepare refund requests, and inspect documentation for accuracy.
- Payment Processing: Assist with mailbox administration, filing, and loading payments on the bank's system.
- Record Keeping: Maintain accurate records of client refunds in Excel.
- Analysis and Feedback: Perform analysis and provide feedback to management on refund processes and statistics.
- First Approval: Approve payments in accordance with company policy.
Personal Skills and Qualifications
- Professionalism: Demonstrate a professional attitude and approach to work.
- Teamwork: Work collaboratively as part of a team, motivating and encouraging colleagues in a fast-paced environment.
- Organizational Skills: Develop efficient work patterns through organization and attention to detail.
- Communication: Possess strong communication skills, both written and verbal.
- Computer Literacy: Be proficient in using computer systems and software.
- Multitasking: Ability to multitask and prioritize tasks effectively.
Requirements
- Certification: Hold a Matric Certificate.
- Experience: Have 2-3 years' experience in a similar position or in the creditors department.
- Vehicle and License: Own a vehicle and possess a valid driver's license.
- Skills: Be proficient in Excel and have bilingual abilities.
Benefits
- Momentum FundsAtWork Provident Fund.
- Discovery Life Insurance.
- 15 days annual Leave.
- Market-related salary for the role.