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Front Desk Lead

1 week ago

KhâiMa Local Municipality, South Africa HR Genie Full time

The Front Desk Lead is responsible for maintaining the operational efficiency of HR Genie's Welcome Desk/Reception area.

Main Duties:
  • Facilitate group exercise classes
  • Support the team with administrative duties
  • Manage cash operations
  • Foster positive relationships with members and staff through effective communication
  • Schedule and train front desk staff
  • Administer access control and override systems
  • Monitor reception stock levels
  • Respond to member inquiries and resolve issues
Key Competencies:
  • Lead by example and motivate the team
  • Demonstrate high levels of administrative accuracy
  • Embody HR Genie's core values through excellent customer service
  • Uphold the highest standards of integrity
  • Excel in interpersonal communication and collaboration
  • Adapt to varying shift schedules
  • Maintain high energy levels
  • Prior experience in a front desk or welcome desk position is advantageous
  • Showcase a proven track record in managing staff, planning, organizing, resolving conflicts, and tackling complex problems