Customer Service Administrator
3 days ago
Job Overview
We are seeking a Customer Service Administrator to join our HR tech company, where mental health is at the core of everything we do. In this role, you will provide essential support to our customers while promoting a healthy work-life balance and well-being. As an integral member of our team, you will assist with various administrative tasks, manage customer inquiries, and ensure smooth communication between departments. This is an exciting opportunity to contribute to a forward-thinking company that prioritises mental health.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, or chat, ensuring prompt and empathetic resolution of issues.
- Database Management: Maintain and update accurate customer records, ensuring confidentiality and privacy, particularly regarding sensitive mental health data.
- Follow-Up: Conduct follow-ups to ensure customers' needs are met and they are satisfied with our services.
- Administrative Tasks: Prepare and maintain customer service reports, tracking customer satisfaction and feedback related to mental health solutions.
- Knowledge Base Updates: Help maintain and update resources related to mental health, FAQs, and troubleshooting guides.
- Team Collaboration: Work closely with other departments to improve service efficiency and enhance customer experience, focusing on mental health best practices.
- Social Media Engagement: Regularly post and engage with posts on social media platforms such as LinkedIn.
- KPIs: Adhere to the departmental and individual KPIs as required.
What We Are Looking For
- Excellent communication skills, both written and verbal, with an empathetic approach to customer care.
- Strong organisational and multitasking abilities to manage multiple priorities effectively.
- High attention to detail and accuracy, especially when dealing with sensitive information.
- A proactive, customer-first attitude, with a focus on promoting well-being and mental health in all customer interactions.
- Ability to work independently and collaboratively within a team.
- Located within a 30 km radius of Hyde Park, Johannesburg.
- Willingness to work UK hours.
- Active on social media platforms like LinkedIn.
What We Offer
- Competitive Salary: A highly attractive compensation package with opportunities for growth.
- Hybrid Work Model: 3 days in the office and 2 days remote each week.
- Generous PTO: 25 days of annual leave, plus an additional day off for your birthday.
- Additional Leave: 8 bank holidays and extra leave as per company policy.
- Career Growth: Continuous learning and development opportunities.
- Team Environment: A supportive and collaborative culture with regular social activities.
- Culture & Wellbeing: Emphasis on a transparent, empowering work environment with a strong focus on overall well-being.
Join Our Team
If you're passionate about people, driven to create positive change, and ready to help streamline our HR operations, apply today and help make a meaningful impact at Plumm.
-
Customer Service and Administration Manager
4 days ago
Randburg, Gauteng, South Africa Headhunters Full timeAbout the RoleWe are looking for a skilled Customer Service and Administration Manager to join our team at Headhunters. The ideal candidate will have experience working in a FMCG manufacturing environment and a strong background in customer service and administration.The successful candidate will be responsible for providing administrative support to key...
-
Customer Service Agent Role
4 days ago
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeLooking for a dynamic and innovative work environment where you can grow your skills and experience? Digital Customer Care Company Bv is seeking an experienced Customer Service Agent to join our team.In this role, you will be responsible for providing exceptional customer service via live chat, email, and phone to clients in the automotive and fashion...
-
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeLooking for a varied remote agent role within an innovative global business? Able to speak English? Then we're looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation in 2014, we've grown from a...
-
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeLooking for a varied remote agent role within an innovative global business?Able to speak English?Then we're looking for youDigital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version): Since our creation, we've grown from a small attic...
-
Customer Service Administrator
4 days ago
Randburg, Gauteng, South Africa Tarsus Distribution Full timeTarsus Distribution is a renowned company in the industry, dedicated to delivering exceptional products and services.Job Description:The successful candidate will be responsible for the following key tasks:Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details, and handling of payments.Responsible for...
-
Customer Service Administrator
2 weeks ago
Randburg, Gauteng, South Africa Digicall Group Full timeClosing on: Mar 19, 2025Role SummaryThis role is in a contact/service centre for one of the top OEM brands in South Africa. The incumbent is fully responsible for managing all aspects of the Goodwill process, ensuring that customer service functions are carried out efficiently and accurately. This role is centered around building goodwill with customers by...
-
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeDigital Customer Care Company BV is a fast-growing digital-first, remote-only company that empowers its employees to develop and grow alongside top talent. As a Customer Service Representative, you will play a critical role in ensuring the continued success and growth of our business.You will work under the direction of a team leader to deliver results in...
-
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeRemote job. Start right away.Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we're looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation...
-
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeStart right away. Looking for a varied remote agent role within an innovative global business?Able to speak English?Then we're looking for youDigital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation, we've grown...
-
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeAs a Remote Customer Service Representative at Digital Customer Care Company BV, you will be responsible for answering customer inquiries, generating leads, and providing excellent customer service via various communication channels. The ideal candidate will have strong demonstrable experience with the Internet and multiple software applications 'in the...
-
Randburg, Gauteng, South Africa Tailormade Solution Full timeJob Summary: We are seeking an experienced Office Administrator to join our team at Tailormade Solution. The ideal candidate will possess excellent administrative skills, a strong work ethic, and a passion for delivering exceptional results.">Key Qualifications:A Matric (Grade 12) qualification with a focus on business administration and management.A clear...
-
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeDigital Customer Care Company BV is seeking a skilled Customer Service Representative to provide exceptional customer service via various communication channels. As a representative of our company, you will be the front line of our core product, ensuring continued success and growth.The ideal candidate will possess excellent spelling and grammar skills in...
-
Customer Service Representative
4 days ago
Randburg, Gauteng, South Africa Right People Right Job (Pty) Ltd Full timeWe are searching for a Customer Service Representative to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for greeting clients, answering phone calls, and managing various administrative tasks.Key Responsibilities:Customer Service: Provide exceptional customer service to clients, respond to inquiries,...
-
Customer Service
4 days ago
Randburg, Gauteng, South Africa Valuable Recruitment Full timeRonin The Masterless Samurai Agency is not just a service provider but a guardian of entrepreneurial success.We empower businesses to dominate the digital landscape ensuring every step in their journey is secure, profitable, and ahead of the curve.Our comprehensive suite of services from premium agency accounts to our innovative Ronin App is designed to be...
-
Customer Service Manager
4 days ago
Randburg, Gauteng, South Africa Clicks Group Limited Full timeCompany OverviewAs a leading health and beauty retailer, Clicks Group Limited is dedicated to providing exceptional customer service and quality products. Our team of professionals works tirelessly to ensure that every customer has a positive experience in our stores.Job DescriptionThe Service Advisor will be responsible for ensuring service excellence at...
-
Customer Service Liaison
1 week ago
Randburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full timeJob DescriptionTelcosure Investment Holdings (TIH) is home to some of South Africa's leading financial service providers.Key ResponsibilitiesCustomer Management: Assist customers by carrying out standard activities and providing solutions for first call resolution and completion of customer requests executed according to the required standard.Needs Analysis:...
-
Virtual Assistant
4 days ago
Randburg, Gauteng, South Africa Sagan Recruitment Full timeWe are seeking a Virtual Assistant - Customer Service to join our team at Sagan Recruitment.Job DescriptionThis role involves providing administrative support to the team, responding to customer queries and concerns, and handling customer and employer information confidentially.You will work closely with our expert team of support samurais to ensure timely...
-
Customer Service Consultant
4 days ago
Randburg, Gauteng, South Africa Telesure Investment Holdings (Pty) Ltd. Full timeJoin TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.Job PurposeObtain and capture information from insured or designated persons for the purpose of settling claims with the insurance carrier.To assist with administrative amendments, provide information and...
-
Customer Service Representative
4 days ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Tracker South Africa. As a key member of our call centre, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Telephonic Support: Provide timely and effective telephonic support to our clients,...
-
Remote English Speaking Customer Support
4 days ago
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeAbout the JobThis is a challenging yet rewarding role for someone who is looking to take their customer service career to the next level. As a Customer Service Agent at Digital Customer Care Company Bv, you will be working with clients from around the world, responding to their inquiries, resolving issues, and providing solutions to their problems.You will...
