Head of Outsourced Business Underwriting Solutions
3 days ago
Job Role Summary
We are seeking a highly experienced Commercial Underwriting Manager to lead the growth and profitability of a portfolio of complex/key accounts in our Outsourced Business Solutions team.
About the Role
- Drive the growth and profitability of a portfolio of complex/key accounts and ensure appropriate quality controls are in place to deliver excellent underwriting results and customer service.
- Effectively lead and motivate the team of market-facing underwriting managers to ensure performance targets are achieved in line with the Retail Outsourced business strategy, and in line with the Retail values and culture.
- Ensure sound underwriting principles are followed by Outsourced Business partners.
Key Responsibilities
- Support the Outsourced Business Solutions Executive to identify and acquire desirable portfolios and business partners.
- Work with business partners to ensure sound underwriting practices are in place.
- Provide technical underwriting expertise to address technical enquiries.
- Monitor compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified.
- Report on the performance of the dedicated portfolio and significant losses and trends.
Leadership and Team Management
- Manage resources – human, financial, processes.
- Responsible for growth (retention, new business) and profitability of the Outsourced Business.
- Manage the process of implementing any offering or underwriting changes.
Continuous Improvement and Service Delivery
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks, and to improve the customer experience whilst complying with governance requirements.
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
Requirements
- Bachelor's degree and/or equivalent NQF Level 5 (Licentiate or higher) qualification in general insurance is advantageous.
- 8–10 years' experience in commercial or agri underwriting.
- 5–8 years' experience leading a team of specialist underwriters.
Skills
Education
Bachelor's Degree (Required)
Closing Date
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