Travel Sales Expert
7 days ago
We are seeking a highly skilled and experienced Senior Travel Designer to join our team at Wilderness Destinations.
The successful candidate will be responsible for generating and growing sales while maintaining required GP% and providing high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
Key Responsibilities:
- Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
- BUILD STRONG RELATIONSHIPS WITH OWNED AGENTS BASED ON TRUST AND SUPPORT, KNOWING THEIR BUSINESS TRENDS AND GUESTS' NEEDS, AD HOC ATTENDING RELEVANT FAMILIARISATION TRIPS WITH AGENTS (IF AND WHEN REQUIRED).
- Provide continuous communication and excellent service delivery to agents at all times.
- Streamline operational negotiations by reducing dead beds, waitlist chasing and maximizing camp operations role to create life-changing journeys for guests.
Required Skills and Qualifications:
- Matric certificate – with maths (minimum standard grade or above).
- Tertiary certificate in Travel & Tourism/hospitality.
- 4-5 years' East Africa experience at a senior level preferable.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer literate (Microsoft Office, email, Internet).
- Proven English literacy.
- Working knowledge of Tourplan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
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