Operations Management Specialist
3 weeks ago
**About Profession Hub**
We are seeking a highly skilled and experienced individual to join our dynamic team as a Senior Operations Analyst.
Job Purpose:
- To provide first-line support to clients on banking products and assist in processing electronic files for clients.
Key Responsibilities:
- Take ownership of client Bank files, ensuring timely processing and provision of feedback.
- Verify file layouts from clients and submissions to the Bank before deadlines.
- Identify, communicate, and follow up with the Bank or technical team as necessary.
- Generate feedback files per client request.
- Maintain accurate system information and ensure updates occur promptly.
- Respond to client queries and concerns.
- Ensure client processes documentation is current and up-to-date.
- Monitor client and Bank Limits.
Requirements:
- Certificate or Diploma in an administrative field or related area.
- A minimum of 5 years' experience in a similar role, preferably in the payments industry.
- Proven skills in MS Office, especially Word and Excel.
- Strong knowledge of the Bank and Insurance industry.
- SQL skills and ability to analyze data.
- Previous experience in the payments industry will be advantageous.
Personality Attributes:
- Exceptional written and verbal communication skills.
- Able to maintain confidentiality.
- Excellent time management and organizational skills.
- Honest and trustworthy.
- Ability to work collaboratively and independently.
- Adaptable and able to work under pressure.
- Attention to detail and analytical skills.
- Problem-solving skills and creative thinking.
Salary Estimate: $60,000 - $80,000 per annum, depending on experience.
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