Electro-Mechanical Device Specialist
4 days ago
About Lectra
Lectra is a global leader in the fashion, automotive, and furniture industries, with a rich history spanning over 50 years. Our commitment to innovation has earned us a reputation as a pioneer in Industry 4.0.
Our company culture values diversity, inclusivity, and teamwork, offering a collaborative and stimulating work environment. At Lectra, we empower our employees to grow professionally, develop new skills, and take on new challenges.
We believe in fostering long-term relationships with our customers and partners, built on trust, respect, and mutual benefit. Join our community of tech enthusiasts, innovators, and entrepreneurs who share our passion for shaping the future.
Job ResponsibilitiesAs a Field Service Engineer, your primary focus will be to ensure the delivery of high-quality services to our customers. This involves:
- Promoting Lectra's preventive maintenance approach, including audits, authentic Lectra maintenance kits, and the use of Lectra consumables.
- Carrying out pre-installation, installation, audit, and maintenance of equipment in the field.
- Conducting customer training on CAM application and maintenance.
- Troubleshooting and repairing equipment, including software installation, parts replacement, and remote report generation.
- Closely collaborating with the Expertise Center on all field activities.
Additionally, you will be expected to:
- Maintain strong relationships with customers and demonstrate the value of Lectra services.
- Establish assistance by studying system requirements, ordering necessary components, and performing quality assurance tests.
- Evaluate products for maintenance, warranty, and upgrades.
- Prepare and submit work orders, expense reports, and timesheets as required.
As a key member of our team, you will be instrumental in ensuring the success of our customers and driving business growth through exceptional service delivery and technical expertise.
RequirementsTo succeed in this challenging and rewarding role, you will need:
- A Bachelor's degree in electronics, electrical, or mechanical engineering, or equivalent experience.
- Minimum 5 years of experience in field engineering positions servicing complex electro-mechanical devices in high-demand customer environments.
- Strong knowledge of electronics, electrical, and mechanical engineering.
- Ability to analyze, describe, and resolve technical issues.
This role involves extensive domestic and international travel for extended periods, based at client sites. You will need to have a valid and current driver's license and passport to fulfill these requirements.
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