Digital Field Service Expert
3 days ago
LECTRA Gruppe Overview
Lectra, a leading player in the fashion, automotive, and furniture markets, is embarking on a technological journey to revolutionize industries. With over 50 years of experience and a presence in over 100 countries, we are 3,000 employees united by passion and driven by innovation.
We contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. Our mission is to facilitate the digital transformation of our customers and shape the future of technology together.
Job DescriptionThe Field Service Engineer is responsible for delivering high-quality services to customers. This includes preventive maintenance, troubleshooting, system installation, customer training, and technical support, all while maintaining close collaboration with expertise centers.
This role requires strong technical expertise and problem-solving skills, focusing on maximizing customer satisfaction, retention, and profitability. The ideal candidate will have a Bachelor's degree in electronics, electrical, or mechanical engineering, or equivalent experience.
Key responsibilities include promoting Lectra's preventive maintenance approach, carrying out equipment audits and installations, conducting customer training, and troubleshooting and repairing equipment. Additionally, the successful candidate will be required to maintain strong relationships with customers, report service activities, and establish assistance protocols.
This position demands a high level of professionalism, safety awareness, and attention to detail in all maintenance operations. We seek a critical thinker with excellent problem-solving and time management skills, who can work independently and as part of a team environment.
Required Skills and Qualifications- Bachelor's degree in electronics, electrical, or mechanical engineering, or equivalent experience
- Minimum 5 years of experience in field engineering positions servicing complex electro-mechanical devices in high-demand customer environments
- Ability to read and understand electrical and pneumatic schematics preferred
- Proficiency in English and French is required
This exciting opportunity offers extensive domestic and international travel for extended periods, based at client sites. As a Lectra employee, you will have access to cutting-edge technologies, opportunities for professional growth and development, and a dynamic work environment that values innovation and teamwork.
If you are passionate about technology, driven by innovation, and eager to make a meaningful impact, join us in shaping the future of industry 4.0.
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