Senior Account Strategist

1 week ago


Randburg, Gauteng, South Africa The HR Company Full time
About the Role

A Key Account Manager is required to join our team at The HR Company, working within the Logistics / Transport / Risk Management sector in Benoni-Johannesburg.

Responsibilities:
  1. Develop and implement strategies for individual customers based on customer objectives, aligning KPIs with business strategy.
  2. Collaborate with the Commercial Department to manage principal profitability through rate reviews and increases as needed.
  3. Foster professional relationships with other teams to drive continued value in Risk Mitigation using our products and services.
  4. Establish and own overall relationships with a portfolio of clients, including increasing adoption, ensuring retention, upselling, and client satisfaction.
  5. Multilevel and cross-functional interaction to drive continued value in Risk Mitigation using our company's products and services.
  6. Align between clients and cross-functional internal teams to ensure timely and successful delivery of our solutions according to customer needs.
  7. Manage assigned Clients' Program implementation, including Deployment roll-out planning, requirement gathering from clients, briefing of internal teams, and project management as required.
  8. Collaborate with clients to establish critical goals and aid the customer in achieving their goals in accordance with Client's Program Plan / Strategy.

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