Guest Ambassador

1 month ago

Franschhoek, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

As a Guest Ambassador with Leeu Collection South Africa (Pty) Ltd., you will excel in providing exceptional guest experiences through seamless processes and procedures, including guest arrival and check-in, relations and interactions, departure, and billing.

Main Responsibilities:

  • Ensure a seamless guest experience through the related processes and procedures including guest's arrival and check-in, guest relations and interactions, departure, check-out and billing
  • Concierge services (Booking of restaurants, transport, etc.)
  • Recommendations, upselling and cross selling including partner experiences
  • Positive interdepartmental and colleague communication
  • Monitor O status and management accounts
  • Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
  • Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests

Requirements:

  • Grade 12 – Matric Certificate
  • Tertiary qualification in Hospitality Management would be advantageous
  • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
  • Ability to work shifts including night shift
  • Valid drivers license would be advantageous

About Us:

Leeu Collection South Africa (Pty) Ltd. is a hospitality company that values exceptional guest experiences and dedicated team members.

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