Regional Operations Director
6 days ago
About the Role
A well-established global security company, People Dimension, is seeking a Regional Operations Director to join their team. This is a key leadership position that requires a strategic thinker with a proven track record of driving business growth and improving operational efficiency.
Key Responsibilities
- Business Growth and Development
- Develop and implement strategies to drive revenue growth and expand the company's presence in the region.
- Identify new business opportunities and build relationships with key stakeholders to drive sales and revenue growth.
- Oversee the management of regional operations, including financial performance, customer satisfaction, and quality of service.
- Develop and implement processes to improve operational efficiency, reduce costs, and enhance customer experience.
- Lead and manage a team of regional staff, providing guidance, coaching, and development opportunities to ensure their success.
- Set and achieve business objectives, monitor performance, and provide feedback to team members.
- Develop and maintain strong relationships with customers to understand their needs and preferences.
- Ensure that customer service standards are met and exceeded, resulting in high customer satisfaction ratings.
- Ensure that all operations are conducted in compliance with company policies, procedures, and regulatory requirements.
- Develop and implement processes to ensure quality of service and customer satisfaction.
- Identify opportunities for business growth and development, and develop strategies to capitalize on these opportunities.
- Encourage a culture of innovation and continuous improvement within the region.
- Provide regular reports and analysis to senior management on regional performance, including financials, customer satisfaction, and quality of service.
- Identify trends and areas for improvement, and develop strategies to address these areas.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in Business Administration or a related field.
- At least 5-10 years of experience in general management, with a proven track record of driving business growth and improving operational efficiency.
- Experience in multi-site management, with a strong understanding of operational processes and customer service standards.
- Strong leadership and team management skills, with the ability to motivate and develop a team of regional staff.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
- A strong understanding of business development and growth strategies, with the ability to identify opportunities and develop plans to capitalize on these opportunities.
- Experience in quality and compliance, with a strong understanding of regulatory requirements and industry standards.
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