IT Infrastructure Solutions Specialist
1 week ago
iOCO Infrastructure Services invites you to explore a dynamic career opportunity in IT infrastructure solutions.
We are seeking a highly skilled IT Infrastructure Solutions Specialist with a proven track record of delivering technical expertise in troubleshooting, maintaining, and optimizing equipment to ensure smooth operations. This role requires a proactive approach, clear communication, and commitment to customer satisfaction.
Key Responsibilities:
- Repair, troubleshoot, and install hardware and software on new laptops and desktops.
- Provide Windows OS software installation, support, and troubleshooting services for 3rd party applications.
- Ensure all open tickets are managed within the SLA.
- Achieve efficiency targets.
- Prioritize mobility support/workshop and Field support engineer responsibilities.
About You:
- 2-5 years of practical experience in service delivery, desktop support, network support, and Active Directory.
- Experience in mobile device support is essential.
Qualifications and Certifications:
- Grade 12
- Certificate in CompTIA A+/N+ International or equivalent is mandatory.
- MSCE or MCDST certification is preferred.
- ITIL Foundation V4 certification is required.
- Excellent soft skills.
Benefits and Perks:
- Permanent position
- Location: Sandton - Onsite
- Physical demands: Bound to sitting at a desk
- Travel requirements: Valid driver's license and own transport
Why Work for Us?
iOCO Infrastructure Services is a leader in delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions. We empower our clients to conquer business challenges while they focus on scaling their empires. Our team is comprised of skilled professionals dedicated to providing exceptional service and finding joy in the process. We value our clients' satisfaction and strive to exceed their expectations.
Rewards and Recognition:
We celebrate achievements big and small, and our brainstorming sessions sound like TED talks. Join our community of challengers, disruptors, and innovators who prioritize client satisfaction and excellence.
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