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Sales Operations Coordinator

2 months ago

Paarl, Western Cape, South Africa United Exports Full time
Job Title: Sales Assistant

The Sales Assistant plays a vital role in supporting the sales department to ensure efficient operations and accurate data management. This position is responsible for maintaining accurate records, assisting the sales team in achieving their goals, and providing essential support to the sales department.

Key Responsibilities:
  • Execute Packing Instructions: Implement packing instructions with precision, adhering to established guidelines to maintain quality and accuracy.
  • Support Data Management & Reporting: Assist with managing master data, generating grower reports, and resolving data-related queries efficiently.
  • Order Processing: Collaborate with the Sales Planner and Coordinator to process opportunities and orders, ensuring data integrity and timely updates.
  • Order Fulfillment Verification: Regularly check order fulfillment status, identifying and addressing any sales or operational issues promptly.
  • Sales Order Creation: Work with Account Managers and Sales Planner to create and process sales orders, ensuring all requirements are met.
  • Peak Period Support: Provide additional support during peak periods to maintain operational efficiency.
  • Facilitate Timely Invoicing: Ensure sales orders are processed promptly for accurate and timely invoicing by the Finance Department.
  • Manage Reallocations and New Orders: Handle order reallocations and generate new sales orders as requested.
  • Return Authorizations: Assist in generating and processing return authorizations as per company policies.
  • Pricing & Availability Templates: Prepare and maintain accurate pricing and availability templates to support sales and inventory management.
  • Credit Insurance Forms: Support the completion of Credit Insurance forms and update information in Netsuite for compliance.
  • CRM Maintenance: Ensure customer information is accurately maintained and up-to-date in the CRM system.
  • Sales Lead Management: Capture and organize sales leads from various sources to facilitate effective follow-up.
  • Ad Hoc Sales Support: Provide flexible support to the sales team as needed to ensure smooth operations.
  • Credit Card Reconciliation: Perform credit card reconciliations for the sales team, ensuring accurate reporting of expenses.
  • Feedback Reporting: Compile the "Feedback from the Field" report to inform sales strategies and improvements.
  • Team Support: Assist the Sales Manager and team with various ad-hoc tasks to meet objectives and operational needs.
Requirements:
  • BComm Degree/Diploma with a Marketing/Logistics/International Trade major or similar degree.
  • Minimum 12 years of work experience.
  • Proficiency in using Netsuite or similar ERP systems.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Excellent email etiquette.
  • Ability to multitask, prioritize tasks, and work independently in a fast-paced environment.
  • Excellent communication skills; verbal and written.
  • Excellent planning, organisational skills.
  • Building and maintaining good relationships internally and externally.
  • Detail and results-oriented.
  • Ability to act with tact and discretion.