CX Transformation Manager

5 days ago


Randburg, Gauteng, South Africa FNB South Africa Full time

FNB South Africa is seeking a highly skilled CX Transformation Manager to join our team. In this role, you will be responsible for providing expertise, advice, and formulating documentation of the customer journey experience across various channels, products, segments, and platforms.

About the Job Description

This position involves leading projects at all stages of the CX ideation, discovery, design, and implementation process, with a focus on successful customer outcomes. You will work closely with cross-functional teams to develop and implement innovative CX solutions that drive business results.

Your key responsibilities will include:

  • Reframing how we think about customers, understanding their needs, behaviors, and expectations, and providing strategic insights to inform business decisions
  • Designing processes and standards that align with both business objectives and customer needs
  • Pioneering problem-solving, efficiency improvements, and future thinking
  • Successfully implementing new processes, technologies, or services that significantly enhance the customer journey
What We Offer

We offer a challenging working environment, opportunities to network and collaborate, and opportunities to innovate. Our ideal candidate will be adaptable, analytical, and thrive in a collaborative environment.



  • Randburg, Gauteng, South Africa Genesys Full time

    About the Role:We are seeking a highly skilled Senior CX Advisory Consultant to join our team at Genesys.The ideal candidate will have a proven track record of delivering customer-centric solutions and driving business growth through strategic CX transformations.This is an exciting opportunity to work with leading organizations across the globe, leveraging...


  • Randburg, Gauteng, South Africa Genesys Full time

    Senior CX Advisory ConsultantLocation: Johannesburg, South AfricaTime Type: Full timePosted On: Posted 3 Days AgoJob Requisition ID: JRGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.Through Genesys Cloud, the AI-powered Experience Orchestration platform,...


  • Randburg, Gauteng, South Africa Genesys Full time

    About the Position:We are seeking an experienced Senior CX Advisory Consultant to join our CX Advisory team at Genesys.The successful candidate will have a proven track record of delivering customer-centric solutions and driving business growth through strategic CX transformations.This role offers a unique opportunity to work with leading organizations...


  • Randburg, Gauteng, South Africa Genesys Full time

    About the Opportunity:As a Senior CX Advisory Consultant, you will be part of a talented team that empowers organizations to improve loyalty and business outcomes through customer experience transformations.You will work closely with customers and internal teams to drive digital and AI strategy, providing consulting and advisory services across strategic and...


  • Randburg, Gauteng, South Africa Genesys Full time

    About the Job:We're looking for a seasoned Senior CX Advisory Consultant to partner with our customers and internal teams to drive digital and AI strategy essential in any CCaaS transformation program.This role offers a unique opportunity to contribute to the development of standardized CX Advisory offerings and support Genesys thought leadership...


  • Randburg, Gauteng, South Africa The Recruitment Council Full time

    We are seeking an accomplished Transformation Program Manager to lead our organization's digital transformation initiatives. This role will be responsible for managing a diverse portfolio of digital transformation initiatives, ensuring alignment with overarching business objectives, and delivering measurable value. The successful candidate will combine...


  • Randburg, Gauteng, South Africa The Recruitment Council Full time

    The Recruitment Council is seeking a seasoned Digital Transformation Portfolio Manager to lead our organization's digital evolution. This leadership role is critical in managing a diverse portfolio of digital transformation initiatives, ensuring alignment with overarching business objectives, and delivering measurable value. The successful candidate will...


  • Randburg, Gauteng, South Africa Robert Walters Full time

    Job Description: Digital Transformation ManagerA Digital Transformation Manager is accountable for leading the design and implementation of digital strategies to drive business growth and improvement. This role requires strong leadership skills, technical expertise, and the ability to communicate complex ideas effectively.The ideal candidate will oversee IT...


  • Randburg, Gauteng, South Africa The Recruitment Council Full time

    Join a dynamic team as they are seeking a highly skilled and strategic Digital Transformation Portfolio Manager to drive their organization's digital evolution. This leadership role is critical in managing a diverse portfolio of digital transformation initiatives, ensuring alignment with overarching business objectives, and delivering measurable value. The...

  • Senior Manager

    2 days ago


    Randburg, Gauteng, South Africa Quantanite Full time

    Senior Manager - OperationsLocation: Sandton, JohannesburgCompensation: NegotiableStart Date: ASAPReporting to: Director of Operations Lead.Transform. At Quantanite, we're redefining customer experience (CX) and outsourcing by blending technology with human intelligence.As a Senior Manager - Operations, you'll play a pivotal role in ensuring seamless service...


  • Randburg, Gauteng, South Africa Old Mutual Full time

    Join Our Journey of Transformation">We are seeking an experienced Transformation Leader to oversee the planning, execution, and delivery of key projects within our bank's transformation journey.This role involves working closely with cross-functional teams to ensure projects are delivered on time, within scope, and aligned with the strategic objectives of...


  • Randburg, Gauteng, South Africa Centrax Systems Full time

    Centrax Systems is seeking a Digital Transformation Specialist to help our clients leverage technology to drive innovation and growth. This role requires expertise in digital transformation, IT advisory, and business strategy development.Key ResponsibilitiesAssess clients' current digital landscape and identify opportunities for transformation.Develop and...


  • Randburg, Gauteng, South Africa OpenText Full time

    Join us at OpenText as a Transformational IT Specialist and drive business outcomes through digital transformation. Collaborate with top companies worldwide, develop innovative solutions, and lead technical and Solution Architecture streams.Your Key ResponsibilitiesEstablish the foundational layer of the Information Management landscape for leading...


  • Randburg, Gauteng, South Africa Network Contracting Solutions Full time

    Network Contracting Solutions seeks a seasoned Transformation Leader to oversee and manage change management initiatives across multiple projects. As a Senior Change Manager, you will play a crucial role in ensuring the success of organizational transformations by applying structured methodologies and leveraging change management principles to drive...


  • Randburg, Gauteng, South Africa Ca Mining Full time

    Job DescriptionWe are seeking a highly skilled Digital Transformation Specialist to join our team at Ca Mining. As a key member of our organization, you will play a crucial role in facilitating the change management process in technology projects, programs, and tools.The ideal candidate will have experience in aligning technological needs with transformation...


  • Randburg, Gauteng, South Africa Imizizi Full time

    Job Description:We are seeking a highly skilled Transformation Strategist to join our team at Imizizi. As a key member of our organization, you will be responsible for developing and implementing holistic change management strategies that align with business objectives.Key Responsibilities:Develop and implement comprehensive change management strategies that...


  • Randburg, Gauteng, South Africa Quantanite Full time

    What We OfferAs a Senior Manager - Operations at Quantanite, you will have the opportunity to work with top-tier clients and shape the future of CX solutions. We offer a dynamic and inclusive work environment that values collaboration, diversity, and growth. Our team is passionate about delivering world-class service and exceeding client expectations.We are...


  • Randburg, Gauteng, South Africa MultiChoice Full time

    About the RoleWe are seeking a Business Transformation Consultant to join our team at MultiChoice. As a key member of our organization, you will be responsible for identifying business opportunities and developing strategies to drive transformation and growth.Key ResponsibilitiesConduct market research and analysis to identify business opportunities and...


  • Randburg, Gauteng, South Africa Network Finance Full time

    Network Finance: A Beacon of Innovation in Financial ServicesLead the charge in digital transformation, risk management, and project management as a senior audit maestro. Our client, a beacon of innovation in the financial services cosmos, seeks a senior audit maestro to spearhead their digital evolution while ensuring the utmost efficiency in project...


  • Randburg, Gauteng, South Africa Mukuru Full time

    Mukuru is committed to delivering innovative financial services solutions that meet the evolving needs of our customers. As a Digital Transformation Lead, you will play a key role in driving this vision forward by developing and implementing digital strategies that enhance our customer experience and drive business growth.The successful candidate will have a...