Electrical Field Service Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Prostaff Holdings Full time
Job Title: Field Service Engineer, Western Cape

Prostaff Holdings is seeking a highly skilled Field Service Engineer to join our team in the Western Cape region. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the clinical diagnostic field.

Key Responsibilities:
  • Carry out medical instrument post-sales technical support activities, including installation, de-installation, and routine maintenance, in accordance with manufacturer specifications at customer sites.
  • Ensure quality technical service is provided to all customers, with a focus on quick turnaround times.
  • Support the team with customers on-site and in-house repairs, installations, maintenance, and operator training.
  • Collaborate with applications specialists to provide customer training on technical aspects of instruments and support business areas with relevant instrument knowledge and specifications.
  • Adhere to client service level agreement deliverables and department planning and activities roster.
  • Ensure adherence to relevant instrument manufacturing standards for maintenance, installation, and upgrading plans according to customer needs.
  • Complete relevant administration tasks within set timelines, including electronic field service reports, expense reports, and boot/car stock (spare parts) reconciliations against monthly reports.
  • Maintain high levels of customer engagement throughout visits, with regular updates and feedback to customers.
  • Escalate complex instrument technical queries, challenges, or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.
  • Work closely with the sales team and service department to ensure seamless support and service delivery.

The successful candidate will have a strong background in electrical or electronic engineering, with a diploma or degree in a related field. Previous experience as a Field Service Technician in the clinical diagnostic field is preferred, but not essential. We are willing to consider a junior person to be trained up for the role.

The salary package, including benefits, is highly negotiable depending on experience gained. If you are a motivated and skilled Field Service Engineer looking for a new challenge, please submit your application.

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