Front Desk Administrator

1 week ago

Bellville, Western Cape, South Africa West Coast Personnel Full time

West Coast Personnel is seeking an experienced Front Desk Administrator to oversee front desk operations, switchboard duties, and travel arrangements. The ideal candidate has a strong background in reception and travel coordination, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Reception Duties:

  • Greet and assist visitors professionally, providing exceptional customer service.
  • Answer, screen, and forward calls efficiently, ensuring seamless communication with clients and colleagues.
  • Maintain a clean and welcoming reception area, reflecting positively on West Coast Personnel.

Travel Coordination:

  • Arrange domestic and international travel for employees, considering schedules, budgets, and company policies.
  • Coordinate flights, accommodation, and transportation, ensuring smooth travel experiences.
  • Verify that all travel plans align with company requirements and guidelines.

Switchboard Operations:

  • Operate a multi-line switchboard, directing calls to the relevant personnel.
  • Handle inquiries and provide essential information to clients and colleagues.

Administrative Support:

  • Manage office supplies and maintain the reception area, ensuring it remains organized and tidy.
  • Organize couriers and deliveries, liaising with building managers as needed.
  • Coordinate maintenance and repairs, resolving issues promptly.
  • Assist the depot manager with quotations, purchases, and other administrative tasks.
  • Update certifications for truck drivers, including medical and dangerous goods certificates.
  • Process delivery notes and track director-requested items, ensuring timely follow-ups and approvals.
  • Arrange pharmacy orders and stationery requests for directors.
  • Perform additional administrative tasks as required by management.

Requirements:

  • Minimum of 5 years experience as a receptionist, preferably in a similar industry.
  • Strong background in travel coordination and bookings.
  • Proficiency in switchboard operations and MS Office.
  • Fluent in English (reading, writing, and speaking) and Afrikaans preferred.
  • Valid driver's license and own transport are advantageous.
  • Professional appearance and flexible work approach.
  • Matric Certificate is mandatory.

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