Customer Service Operations Manager Johannesburg

3 days ago


Pretoria, Gauteng, South Africa Skye Personnel Full time

About Skye Personnel

Skye Personnel is a global leader in medical technologies and is driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes.

Job Description

The Customer Service Operations Manager will be responsible for offering professional communication links between Stryker and our customer base. This includes placing orders, raising queries, requesting information, and providing general support. The role requires a high standard of pro-active support to Sales Representatives and Technical Services engineers.

Responsibilities

  1. Process sales orders
  2. Process quotations if needed
  3. Process invoices if needed
  4. Maintain and promote growth of automated ordering systems
  5. Manage OTIF KPIs to ensure timely delivery of products
  6. Proactively seek methods of improving services provided by the department
  7. Support sales and marketing teams in achieving company sales targets

Requirements

  • Proven customer care experience
  • Computer skills
  • Minimum Matric or equivalent qualification
  • 2 years' experience as an operative/specialist in your area
  • Demonstrate previous team leading experience
  • Evidence of involvement in continuous improvement
  • Accuracy and attention to detail


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