Systems and Product Operations Assistant

1 week ago


Cape Town, Western Cape, South Africa Cullinan Holdings Full time

This position requires a strong focus on the Cullinan UDMS System, ensuring accurate information is provided to Consultants and timely resolution of Helpdesk Queries.

Main Responsibilities:
  • Assisting the Product & Systems Manager with helpdesk queries and turnaround time.
  • Loading contractual information into UDMS and website (or system used).
  • Ensuring Helpdesk Queries are attended to timeously and satisfactorily resolved.

Key Requirements:

  • Strong understanding of the Entity, Industry, and customers' needs.
  • Effective communication skills and systems knowledge.
  • Anticipating user needs and proactive assistance with the Systems Manager.

Role Description:

  • Providing assistance to the line Manager.
  • Maintaining, improving, and sharing technical knowledge and resources with the team.

Skills and Qualifications:

  • Grade 12 essential.
  • Exposure to the Travel/Tourism Industry.
  • Good knowledge of travel products within Southern and East Africa.
  • Understanding of negotiating contracts advantageous.

Benefits:

  • Cost to Company Package including provident fund and risk benefits.


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