Advanced Call Center Leader
5 days ago
At Advanced Call Center Technologies, LLC., we are seeking an experienced Leader to oversee our customer service team. As a key member of our organization, you will be responsible for supervising 10-25 agents in a fast-paced call center environment.
The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to coach and mentor a strong sales team to deliver exceptional results for our clients.
- Develop and implement strategies to improve productivity and revenue goals.
- Coach and develop associates to enhance quality, performance, and productivity.
- Address associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.
- Motivate and reward associates using company and client incentive programs to drive results and maximize performance.
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Call Center Manager
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeJob OverviewAdvanced Call Center Technologies, LLC. is seeking a skilled Supervisor to lead our team of customer service representatives.The ideal candidate will have previous experience managing in a call center environment and possess excellent organizational skills, management expertise, and the ability to drive results.Key ResponsibilitiesDirectly...
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Call Center Liaison
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeCustomer Service Representative Position SummaryAt Advanced Call Center Technologies, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a fantastic opportunity to grow your career and make a positive impact on our customers.Responsibilities:In this role, you will be responsible...
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Call Center Quality Analyst
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeAbout the JobThis exciting opportunity is for a motivated and results-driven individual to join our team as a Quality Assurance Agent.Responsibilities include:Evaluating customer interactions to assess quality and provide feedback to call center associates.Identifying trends and patterns in customer interactions to inform business decisions.Developing and...
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Supervisor Leader
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeJob DescriptionAs a Supervisor at Advanced Call Center Technologies, LLC., you will play a vital role in leading our team of customer service representatives to achieve exceptional results.You will be responsible for monitoring associates' productivity, addressing performance issues, and developing strategies to improve quality, performance, and...
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Customer Service Ambassador
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeAdvanced Call Center TechnologiesAt Advanced Call Center Technologies, we empower our customer service representatives to provide exceptional service experiences that drive customer loyalty and retention.Job Overview:We are seeking a skilled and empathetic individual to join our team as a Customer Service Representative. In this role, you will be the voice...
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Quality Assurance Specialist
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeJob DescriptionThe Quality Assurance Agent position at Advanced Call Center Technologies, LLC. is responsible for monitoring and evaluating the performance of call center associates who interact with customers.We are seeking a highly organized and detail-oriented individual to join our team as a Quality Assurance Agent.This role requires strong analytical...
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Supervisor of Customer Service Team
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeCompany OverviewAdvanced Call Center Technologies, LLC. is a leading provider of customer service solutions. We offer a dynamic and supportive work environment that fosters growth and development.Our team members are passionate about delivering exceptional results and providing outstanding customer experiences.As a valued member of our team, you will have...
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Service Delivery Associate
7 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full timeWe are seeking a Service Delivery Associate to join our team at Advanced Call Center Technologies, LLC. In this role, you will provide exceptional service to customers through positive interactions.We offer:Opportunities for career advancementFlexible schedulesTremendous bonus opportunitiesA supportive and collaborative work environmentEmployee ownership...
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Communication Liaison
7 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full timeWe are seeking a Communication Liaison to join our team at Advanced Call Center Technologies, LLC. In this role, you will provide exceptional service to customers through positive interactions.We offer:Opportunities for career advancementFlexible schedulesTremendous bonus opportunitiesA supportive and collaborative work environmentEmployee ownership through...
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Client Support Specialist
7 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full timeWe are seeking a Client Support Specialist to join our team at Advanced Call Center Technologies, LLC. As a key member of our team, you will provide exceptional service to customers through positive interactions.We offer:Opportunities for career advancementFlexible schedulesTremendous bonus opportunitiesA supportive and collaborative work environmentEmployee...
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Customer Service Representative
7 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full timeAt Advanced Call Center Technologies, LLC, we're seeking a skilled Customer Service Representative to join our team. As the voice of the company, you'll provide exceptional service to customers through positive interactions.We offer:Opportunities for career advancementFlexible schedulesTremendous bonus opportunitiesA supportive and collaborative work...
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Customer Experience Advocate
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeJob SummaryThe Quality Assurance Agent will be responsible for ensuring that call center associates meet high standards of performance and customer satisfaction.Duties and Responsibilities:Monitoring and evaluating customer interactions to assess quality.Providing feedback and coaching to call center associates to improve performance.Developing and...
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Client Engagement Representative
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeAdvanced Call Center Technologies Career OpportunityWe are seeking a highly skilled and empathetic individual to join our team as a Customer Service Representative. This is a fantastic opportunity to grow your career and make a positive impact on our customers.Key Responsibilities:In this role, you will be responsible for:Providing exceptional customer...
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Service Quality Expert
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeJoin Our Team at Advanced Call Center TechnologiesWe are dedicated to providing best-in-class service to our customers, and we're looking for individuals who share our passion for delivering exceptional customer experiences.Job Description:As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues,...
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Call Center Management Position
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeKey ResponsibilitiesAs a Customer Service Operations Manager, you will be responsible for:Monitoring real-time productivity to achieve production and revenue goals.Coaching and developing associates to improve quality, performance, and productivity.Ensuring associates adhere to company and client policies and standards.Tracking and reporting daily...
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Performance Improvement Coordinator
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeOverviewThis is an excellent opportunity for a motivated and results-driven individual to join our team as a Quality Assurance Agent.Main Responsibilities:Evaluating customer interactions to assess quality and provide feedback to call center associates.Identifying trends and patterns in customer interactions to inform business decisions.Developing and...
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Operations Director
5 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC. Full timeAbout the RoleThis Supervisory position is responsible for ensuring the success of our customer service team by providing guidance, coaching, and development opportunities to enhance their skills and performance.The successful candidate will be able to motivate and reward associates using company and client incentive programs to drive results and maximize...
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Call Center Operations Leader
3 hours ago
Johannesburg, Gauteng, South Africa Sharedvalue Full timeCompany OverviewOur company, Sharedvalue, is a dynamic insurance brokerage that represents several leading providers. We strive to deliver exceptional customer service and achieve business objectives through efficient operations.Job DescriptionThe successful candidate will be responsible for overseeing our sales and service teams, ensuring the achievement of...
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Call Center Agent
5 days ago
Johannesburg, Gauteng, South Africa Malaji Specialised Services Full timeMalatji Specialised Services is currently looking for a call center Agent, you will be responsible for answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.Call Center Agent Job Responsibilities and Duties:Answer incoming...
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Call Center Operator
5 days ago
Johannesburg, Gauteng, South Africa Malaji Specialised Services Full timeJob Overview:Malaji Specialised Services is a leading provider of customer service solutions, and we are currently seeking a skilled Call Center Agent to join our team. In this role, you will be responsible for delivering exceptional customer experiences through inbound calls, emails, and other communication channels.Key Responsibilities:The successful...