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Service Delivery Associate

1 week ago

Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full time

We are seeking a Service Delivery Associate to join our team at Advanced Call Center Technologies, LLC. In this role, you will provide exceptional service to customers through positive interactions.

We offer:

  • Opportunities for career advancement
  • Flexible schedules
  • Tremendous bonus opportunities
  • A supportive and collaborative work environment
  • Employee ownership through our Employee Stock Ownership Plan (ESOP)
  • Affordable benefits and paid time off
Job Summary

You will be responsible for delivering exceptional service to customers by utilizing your excellent communication and interpersonal skills. You will receive inbound calls from consumers seeking assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.

Key Responsibilities
  1. Provide prompt and effective responses to customer inquiries
  2. Maintain accurate records of customer interactions
  3. Utilize strong negotiation skills to resolve customer issues
  4. Collaborate with team members to achieve common goals
  5. Stay up-to-date on company policies and procedures
Requirements
  • Data entry and basic computer skills
  • Previous call center experience or assisting customers preferred
  • High School diploma or GED