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Technical Field Specialist

2 weeks ago

Midrand, Gauteng, South Africa Congruence HR Solutions Full time

**Job Summary:**

Congruence HR Solutions is seeking a skilled Technical Field Specialist to join our team. As a key member of our technical staff, you will be responsible for installing, configuring, and maintaining equipment or systems at client locations.

  • Key Responsibilities:
  • Install and set up equipment or systems at client locations
  • Perform routine maintenance on equipment to ensure its reliability and longevity
  • Troubleshoot, diagnose, and repair issues as they arise
  • Provide excellent customer service by ensuring client satisfaction and addressing concerns
  • Maintain detailed records of service calls, repairs, installations, and inventory
  • Report any equipment failures, parts issues, or necessary upgrades to the supervisor or team

**Required Skills and Qualifications:**

  • Technical Skills:
  • Proficiency in understanding and troubleshooting equipment or systems
  • Communication Skills:
  • Ability to communicate clearly with clients and colleagues, both verbally and in writing
  • Problem-Solving:
  • Strong analytical and troubleshooting skills to diagnose and repair issues
  • Customer Service:
  • Ability to handle clients with professionalism and provide excellent service
  • Time Management:
  • Ability to manage multiple tasks and prioritize work effectively
  • Driving License:
  • Valid driver's license and 2 years driving experience
  • Physical Fitness:
  • Ability to lift and carry equipment or parts as needed (depending on the role)

**Educational Requirements:**

High school diploma

Relevant certifications or training specific to the field (e.g., IT, telecommunications, electrical)