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Banking Operations Specialist

2 months ago

Durban, KwaZulu-Natal, South Africa Maneshez solutions services Full time

We are seeking a highly organized and attentive professional to join our team at Maneshez Solutions Services as a Bank Assistant. As a key member of our banking operations team, you will be responsible for providing exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals.

The ideal candidate will have a professional appearance and a customer-focused attitude, with excellent communication and interpersonal skills. You will be courteous, efficient, helpful, and accurate in your interactions with customers and colleagues.

Key Responsibilities:

  • Customer Service: Assist customers with processing transactions, resolving complaints or account discrepancies, and answering questions in a timely and professional manner.
  • Product Knowledge: Inform customers about banking products and services, including deposit accounts, loans, and credit cards.
  • Transaction Processing: Track, record, report, and store information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
  • Cash Handling: Maintain and balance cash drawers, reconcile discrepancies, and package cash and roll coins for storage in drawers or the bank vault.
  • Security and Compliance: Handle currency, transactions, and confidential information in a responsible manner, adhering to all bank financial and security regulations and procedures.
  • Technology: Use software to track bank information and generate reports, ensuring accuracy and efficiency in your work.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Professional appearance and a customer-focused attitude.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and knowledge of banking software.