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Banking Process Associate

1 week ago

Johannesburg, Gauteng, South Africa Genpact Full time
Responsibilities

The successful candidate will be responsible for managing all calls assigned by the client within their working shift, complying with expected quality parameters and customer service levels.

  • Servicing customers by answering product and service questions and advising about other products and services.
  • Resolving product and service problems.
  • Reviewing and making changes on customers' accounts when needed.
  • Handling complaints.
  • Handling inbound and outbound calls.
  • Adhering to compliance policy.