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Frontline Support Specialist Expert

1 week ago

Pretoria, Gauteng, South Africa SkillsMap Full time

Job Description

The Frontline Support Specialist Expert role is an exciting opportunity to join the SkillsMap team. As a key member of our service delivery team, you will be responsible for ensuring that clients receive the highest standards of service in a professional, kind, and tactful manner.

Main Responsibilities

  • PURPOSE OF THE ROLE
  • Proactively identify obstructions to high-quality servicing and implement strategies to deliver the required level of service to the client.
  • General
    • Adhere to company policies, procedures, and processes.
    • High quality verbal and written communication with clients.
    • Report any issues identified by means of logging tickets to initiate a resolution process.

Job Requirements

  • Matric.
  • 2 years relevant working experience working with clients.
  • ITIL and CDCP preferred.
  • Microsoft Office skills.
  • Strong understanding of Information Technology.