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Customer Service Collections Consultant

2 weeks ago

Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

Our Customer Service Collections team is looking for a skilled and compassionate Consultant to join our team. As a key member of our team, you will play a critical role in ensuring that our customers receive the best possible service.

About the Job:

We're seeking an individual with strong communication skills who can work closely with customers to resolve their debt-related issues. Your primary responsibility will be to take inbound calls from existing Southern Water debt-related calls and work with customers to find solutions that meet their needs.

  • Taking inbound calls from existing Southern Water debt-related calls
  • Providing expert advice and guidance to customers
  • Setting up manageable payment plans and offering short-term discounts on bills
  • Working closely with customers to resolve their debt-related issues

In this role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.