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Surgical Operations Associate

1 week ago

Cape Town, Western Cape, South Africa PROCEPT BioRobotics Full time
About the Role

We are seeking a skilled Clinical Associate Representative to join our team at PROCEPT BioRobotics. As a key member of our organization, you will play a crucial role in providing technical and clinical support for the AQUABEAM Robotic System.

Responsibilities include working closely with our Clinical Specialist, Professional Education and Sales & Marketing team to design, develop, and facilitate training programs for sites and internal/external customers. You will also ensure that Professional Education programs run efficiently, are effective, and comply with regulatory standards.

Your expertise will be invaluable in providing instruction to surgeons and participants in formal classroom and field settings, troubleshooting product issues in the field, and responding to staff and customer product issues.

Responsibilities
  • Provide technical and clinical support for the AQUABEAM Robotic System and other Company products.
  • Work with the Clinical Specialist, Professional Education and Sales & Marketing team to design, develop, and facilitate training programs for sites and internal/external customers.
  • Ensure Professional Education programs run efficiently, are effective and compliant to our regulatory standards.
  • Provide instruction to surgeons and participants in formal classroom and field settings.
  • Troubleshoot product issues in the field and respond to staff and customer product issues.
  • Support the team to ensure presentations are consistent with PROCEPT BioRobotics' goals and objectives and in compliance with PROCEPT BioRobotics' indications for use.
  • Provide customer feedback to Marketing on product design and customer utilization needs.
  • Build a strong clinical background and understanding with the ability to support Surgeons and Healthcare Professionals.
  • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance.
  • Understand and adhere to the PROCEPT BioRobotics EHS policy.
Requirements
  • Bachelor's degree from an accredited institution.
  • 1 – 2 years of sales experience preferred.
  • Ability to travel upwards to 75% (primarily domestic).
  • Solid knowledge in science and medical devices industry.
  • Computer proficiency in Microsoft Office.
  • Outstanding communication skills (clear and concise in all forms of communications).
  • Ability to function effectively across many departments.
  • Maintain strong attention to detail.
  • Ability to handle multiple assignments and effectively adapt or change priorities as needed.
  • Creative problem-solving skills and the willingness to take calculated risks and act decisively.
  • Ability to extract and position key data elements from clinical studies that support safety and effectiveness in a concise, compelling manner.
  • Excellent interpersonal and presentation skills with the ability to persuade in a credible fashion.
Work Environment
  • The employee occasionally packs and unpacks packages.
  • The employee may occasionally lift and/or move up to 50 pounds.
  • The employee may be exposed to engineering labs, a machine shop, and manufacturing clean rooms.
  • The employee may be exposed to hazards including electrical sparking, water, and chemicals.
  • The employee will frequently be exposed to clinical operating rooms.