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Senior Mobile Device Technician

2 weeks ago

Johannesburg, Gauteng, South Africa Core Group Full time
iStore Overview
Africas largest Apple Premium Reseller, with a retail footprint of over 30 physical and online stores across the continent. We provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for everything Apple.

Job Summary
We are seeking a skilled Senior Mobile Device Technician to join our team. As an iOS repair specialist, you will be responsible for repairing iOS devices within the prescribed turnaround time stipulated by Apple, ensuring great customer service. You will provide adequate feedback and repair documentation for each repair, adhering to AASP guidelines.

Key Responsibilities
* Complete repairs on iOS devices within specified timelines
* Provide excellent customer service and ensure high-quality repairs
* Document all repairs and provide feedback as required

Requirements
* Completed Matric and Apple iOS Certified (ACIT) or similar technical qualification
* At least 2 years' experience in mobile hardware repair
* Strong analytical and problem-solving skills

Benefits
* Opportunity to work with a leading Apple Premium Reseller
* Competitive salary and benefits package
* Ongoing training and development opportunities

What We Look For
* Tenacious individuals who strive for excellence in achieving results and dealing with challenges
* Effective conflict management and situational awareness
* A passion for learning and development opportunities