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IT Operations and Maintenance Expert

1 week ago

Randburg, Gauteng, South Africa Trafigura Full time

About the Role

We are seeking a highly skilled IT Operations and Maintenance Expert to join our monitoring services team. The successful candidate will be responsible for delivering monitoring services to Standard Bank of South Africa deployed on our NTT monitoring platform.

The individual will work closely with the CSO, Security and Client teams to ensure that the monitoring service is delivered as per the agreed contract requirements.

Main Responsibilities:

  1. Ensure the stability and performance of the monitoring platform
  2. Investigate and resolve complex technical issues
  3. Develop and implement proactive problem prevention strategies
  4. Collaborate with clients to understand their technical needs
  5. Maintain accurate documentation and records
  6. Quality assure all inbound and outputs of the MACD and Take-on processes
  7. Monitor and manage the Monitoring call queue
  8. Interface with clients to ensure data integrity on current deployed estate
  9. Oversee the lifecycle of Ci's in and out of maintenance mode
  10. Develop and implement best practices for IT operations and maintenance

Requirements:

  • Extensive experience in IT operations and maintenance
  • Deep understanding of IT service management principles
  • Ability to think critically and solve complex problems
  • Excellent communication and interpersonal skills
  • Proven ability to work effectively in a team environment
  • Strong commitment to quality and customer service