Field Service Technician
4 days ago
We are seeking a highly skilled Field Service Engineer to join our team at Prostaff Holdings. As a Field Service Engineer, you will be responsible for providing technical support to our customers in the Western Cape region.
Key Responsibilities:- Technical Support: Provide technical support to customers on the installation, maintenance, and repair of medical instruments.
- Quality Service: Ensure that quality technical service is provided to all customers in a timely manner.
- Team Support: Support the team with on-site and in-house repairs, installations, maintenance, and operator training.
- Customer Training: Support applications specialists with customer training on technical aspects of instruments.
- Administration: Complete relevant administration tasks, including electronic field service reports, expense reports, and spare parts reconciliations.
- Customer Engagement: Maintain high levels of customer engagement throughout visits with regular updates and feedback.
- Escalation: Escalate complex technical queries to relevant personnel for swift resolution.
Requirements:
- Qualifications: An electrical or electronic related diploma or degree is essential for this role.
- Computer Skills: Good computer skills, specifically Microsoft Office, and previous experience with sales force or similar CRM software.
- Experience: Previous experience as a Field Service Technician within the clinical diagnostic field or related markets is preferred.
Salary Package: A highly negotiable salary package, including benefits, is available for the successful candidate.
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