Senior Manager of Customer Experience

Job title: Senior Customer Experience ManagerJob Location: Gauteng, JohannesburgDeadline: April 13, 2025About the role:The Senior Customer Experience Manager (CEM) is responsible for adoption, usage, and account growth for existing top annual recurring revenue (ARR) customers of Nintex. This role includes relationship development, exploring new Use Cases,...

We are looking for a Customer Care Manager to join our team as we scale up and drive digital and financial inclusion across our markets. As the Customer Care Manager, you will provide strategic leadership and oversight for customer care operations, managing multiple teams across voice and digital channels.You will be responsible for implementing customer...

About the RoleWe are seeking a Senior Customer Experience Director to lead our customer success efforts, focusing on adoption, usage, and account growth for our top annual recurring revenue (ARR) customers. The ideal candidate will have experience in relationship development, exploring new Use Cases, evangelism, and partnering directly with Nintex...

We're seeking a skilled Customer Experience Specialist English-speaking to join our team! As a customer experience specialist, you'll play a critical role in shaping the customer experience for our clients.Your responsibilities will include developing and implementing customer experience strategies, gathering customer feedback, and analyzing data to improve...

About the RoleThis is an exciting opportunity to lead the customer experience function at MTN and drive significant improvements in customer satisfaction and loyalty. The successful candidate will have a proven track record of developing and executing customer experience strategies in a complex technology-driven environment.We are looking for a talented...

Our VisionWe aim to provide exceptional customer experiences through innovative solutions. As an operational lead, you will play a critical role in driving business results and delivering high-quality services.Job OverviewThis role involves leading multiple teams within our Client Care Department, focusing on operational excellence, quality management, and...

Genesys empowers organizations to create exceptional customer experiences and drive business outcomes. Our AI-powered Experience Orchestration platform, Genesys Cloud, enables companies to deliver personalized interactions at scale, improving customer loyalty and workforce engagement.We are seeking a skilled Account Director to join our team in South Africa,...

Job DescriptionWe are seeking an experienced Marketing Automation Specialist to join our team. As a key member of the Customer Relationship Marketing team, you will contribute to the development and execution of customer-centric marketing strategies.Responsibilities include:Designing and implementing customer journeys and workflows on the marketing...

About the PositionWe're looking for a Customer Experience Representative who can provide top-notch support to our customers. As a Helpdesk Technician, you'll play a crucial role in solving technical issues and ensuring seamless customer experiences.Main Duties:Deliver Exceptional Support: Assist customers over the phone and via email, resolving technical...

The IIE (Pty) Ltd is the registered provider of higher education, delivered through the following educational brands: Varsity College, Vega School, Rosebank College, and IIEMSA. The Independent Institute of Education's Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands, while each brand is...

Job DescriptionWe are seeking a highly skilled and experienced Logistics Manager to join our team at Farm Manager Sa.About the RoleThe successful candidate will be responsible for managing all aspects of our operations, including vehicle fleet management, finance, and human resources. They will also be required to identify customer needs and provide...

Santam Limited has an exciting opportunity for a Customer Experience Analyst to join our team.Role OverviewThe Customer Experience Analyst will be responsible for driving a comprehensive customer experience strategy, including ownership of VOX Tools survey platform.Key ResponsibilitiesDevelop and execute strategies to advance customer advocacy across...

We are looking for a Customer Experience Director to join our team at Mednurse. As a Bar Operations Manager, you will be responsible for overseeing all aspects of our bar's operations, including managing staff, maintaining inventory, ensuring cleanliness and safety, handling customer complaints, creating drink menus, and monitoring...

Candidate ProfileWe are seeking a highly motivated and experienced Senior Marketing Associate to join our team at International Flavors & Fragrances. The ideal candidate will have a strong background in marketing, preferably in the B2B sector, and experience in analyzing market trends and consumer insights.You will have excellent communication and...

We are seeking a Customer Experience Specialist to guarantee a positive customer experience and ensure timely and reliable processing of customer orders from booking to invoicing. This role requires managing speedy and knowledgeable responses to assist customers at any stage of their order and proactively solving any problems.As a key member of our team, you...

Key ResponsibilitiesThe Performance Assessment Expert will be responsible for assessing the quality of our call center's performance, identifying areas for improvement, and developing strategies to enhance customer satisfaction.You will work closely with site management to develop, implement, and maintain call center quality processes and procedures, as well...

About the RoleWe are looking for a highly skilled Customer Experience Specialist to join our team at OneCart. As a Customer Experience Specialist, you will be responsible for creating personalized shopping experiences for our clients, exceeding their expectations, and building strong relationships.This role involves providing expert advice, guidance, and...

Job Overview:As a Customer Experience Specialist at Managed People Solutions, you will play a crucial role in ensuring that our clients receive exceptional service. This includes managing customer communication, resolving queries and complaints in a timely manner, and maintaining accurate records of all interactions.Key Responsibilities:Develop and implement...

At FNB South Africa, we are seeking a skilled Customer Experience Strategist to join our team. In this role, you will play a key part in formulating and documenting the customer journey experience across various channels, products, segments, and platforms.About the RoleYou will lead projects at all stages of the CX ideation, discovery, design, and...

We are seeking a Customer Experience Leader to join our team as we scale up and drive digital and financial inclusion across our markets.This role empowers you to make impactful decisions, including overseeing team development and performance management, handling critical customer escalations, and collaborating closely with partners.The ideal candidate will...