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Technical Support Specialist

3 weeks ago

Cape Town, Western Cape, South Africa Arch Retail Solutions Full time

Arch Retail Solutions is seeking an experienced IT professional to provide excellent technical support to our clients.

The ideal candidate will have a proven track record of delivering high-quality assistance and resolving complex technical issues related to retail software and hardware.

This is an exciting opportunity for a motivated individual to join our team and contribute to the success of our customers.

Key responsibilities include:

  • Providing technical support via phone, email, or other communication channels
  • Investigating and resolving technical issues with retail software and hardware
  • Escalating complex issues to senior technicians when necessary
  • Collaborating with cross-functional teams to resolve technical issues and improve overall customer experience

We are looking for a highly skilled and knowledgeable technician who can effectively communicate technical information to non-technical stakeholders.

The successful candidate will have a strong understanding of retail software and hardware, as well as excellent problem-solving and analytical skills.

We offer a dynamic and supportive work environment that encourages growth and development.