Assistant Manager

3 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Summary

We are seeking an experienced Assistant Manager to join our team at WNS Global Services. The successful candidate will be responsible for leading a team of professionals and driving business growth through strategic planning and execution.

Key Responsibilities
  • Lead a team of professionals to achieve business objectives and improve operational efficiency
  • Develop and implement strategic plans to drive business growth and improve customer satisfaction
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Monitor and analyze key performance indicators to inform business decisions
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements
  • Minimum 1 year of experience in a People Manager role
  • At least 2 years of experience in a Quality Leadership role, preferably in a Voice Campaign
  • Domain knowledge of Financial and Accounting processes (Accounts Payable and Accounts Receivable) is an added advantage
  • Excellent communication and analytical skills
  • Strong reporting and transactional quality experience
Qualifications
  • Grade 12
Additional Information
  • US rotational night shift


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